ZARA Brighton, Brighton and Hove, Brighton BN1 2TD

"I recommend a boycott of Zara. My wife purchased a £59.99 coat, the 5th time she put it on she noticed all the stitches in the lining had come apart. She contacted Zara by phone, no replay. Made chat contact, their reply we will send you a refund in 48hrs they didn't even though she made contact 4 times, she has a coat she cannot wear we won't shop at Zara again."

"I found a dress in the sale for £7.99. Went to the checkout to buy it and was told the item had been blocked and I was not allowed to purchase the item. This does not comply with UK trading standards. If an item has a label and a price on it and is on the shop floor the customer should be allowed to purchase the item."

"Returned a jacket bought online. The queue was long when I joined and only about 6 people in front of us but we ended up waiting for 45 minutes! You can see plenty of staff folding the clothes around the tills area including the duty manager but there’s only one person handling a single till. A mom with her young daughter in front us asked the manager if they can at least open another till. She was told it’s not possible as others are not trained and 3 others that were trained were needed in the men’s section. But they send everyone to the women’s section with just a single till opened. It’s a very poor arrangement and will definitely think twice to shop Zara again."

"Terrible customer services from the Brighton store. Brought a pair of smart trousers for £29.99 on the 23/11 (yesterday!) went back this morning (24/11) to exchange to a bigger size and this was apparently not possible. I paid with cash and when the lady said the receipt was in the bag, once I got home it was not. Who would have thought you can’t exchange to a higher size without proof of purchase?! Surely if I was asking for my money back then that’s understandable but I’m Not. Staff in there were rude and condescending to my partner who had gone 10 miles out of her way to change these for me this morning to only be met with rude sarcastic people in the store. Awaiting customer services to provide me with my original receipt and instead of an exchange I’ll be refunded that money and will shop elsewhere going forward. To say I’m Surprised that Zara has terrible reviews on all platforms would be a lie. I’m not surprised people talk about service and how not to receive it in this store. Terrible."

"I'm not a fan of fast fashion but after losing my luggage during my visit in Brighton I went to Zara looking for a warm jacket. Store was messy (it was around 2 pm) so I couldn't find anything. I approached Christian, one of the staff members. He smiled at the very first time he saw me and he didn't stop doing it. I asked for some advices and he showed me some trendy options. It was a bit expensive and I decided to went somewhere else but then Christian found a really nice one. It was on the stock room, so he ordered it and made us wait next to the lift, really close to the changing rooms. Since I was waiting, any of the other staff members looked at me. I asked one blonde girl, and without letting me finish she replied she was very busy and I needed to wait a bit more. After 5 minutes Christian saw me waiting, and he approached us smiling as before and asked if we had received the jacket. I told him that I was waiting for almost half hour and then he went by himself and brought it. It was odd because meanwhile some assistants were "really busy" just moving around and couldn't help me, Christian did it twice in less than 10 minutes, even when he was carrying heavy stuff. Honestly, I'd put 2-3 stars based in the overall experience, but I think Christian deserves to be recognized because his costumer service is amazing."