Chiquito Bryan Street, Hanley, Stoke-on-trent ST1 5BN

"Been to this restaurant a few times now and always enjoy Chiquitos food! Despite a mix up with our order and having to wait a while, the member of staff was incredibly helpful and apologetic, and refunded us one of our meals as well as giving a free round of drinks. Mistakes happen, but this was put right quickly and I was very impressed... I'll be back!"

"What a fantastic place. I have been to others in the chain in the past and would not have chosen to go back after poor experiences. But my son and his partner dragged us along to treat us. Blown away by the great service, fab cocktails and superb food. Service was excellent. Really well trained and helpful. Took great care around a food allergy. A wonderful experience. Highly reccomended."

"I'd never been before and I was suprised I actually liked it. So for starter I had the chips and dip and I wasn't a fan. The salsa was homemade and I love salsa, however I did not like this one. The guac was ok but I've never really liked guac anyway and the sour cream was pretty bland. The same could be said about the chips too. They had a bit of seasoning on and where the seasoning was, they were nice, but it was very sparse and only in one patch on each chip, which is a shame. For main I had the southern fried chicken and BBQ pulled pork which was honestly amazing. After the starter I didn't have high hopes, but it actually tasted so nice. The chicken was crispy and the flavour of the chicken, pulled pork, cheese and BBQ sauce together was lovely and worked perfectly. The one thing I would say, I guess not really a complaint just a statement, I had a lot of fries, a lot. The chicken stack had been placed on top of my fries and when I moved it off and to the side I realised half my plate was fries. Compared to my boyfriend,who got the nacho chilli burger, it definitely seemed unfair the amount difference. It's safe to say I didn't eat all my fries and did pass some over to my partner. We also got a garlic tortilla with cheese to try and it was honestly delicious. If you are a fan of garlic bread then I strongly advise you to try this, you won't regret it. The restaurant itself was pretty big with an upstairs but also quite rightly packed with the tables, I like sitting in booths as I feel they give a sense of privacy but the walk ways weren't the biggest and I couldn't imagine it being easy to walk round when it gets busy. When we were there a diner started choking on her food, she was ok in the end, however the staff didn't seem to know how to react properly and their was a bit of a lack of communication in the panic. She was patted on the back and saved but I think that was from a customers doing, as the manager didn't seem to dislodge the food when he tried. So I'd say to the staff their that maybe they need to be trained in how to deal with a choking customer, as they do work in a place where their is a chance of that happening and they should really know how to deal with it efficiently. All in all besides that we had a nice dinner date, the food after the starter was good, the servers were polite and friendly and the restaurant was quite quiet at the time we went (4:30pm). P.s. To all future customers, make sure to chew your food properly."

"Excellent customer service. Lovely ambience, nice non intrusive music. Went for lunch here. Waited a bit for our meal to be ready, however the drinks were so tasty we had a strawberry and lime one and another with coconut and pineapple - absolutely loved these mocktails. Had very good chat while we had our drinks and waited for the meals. Paella was tasty. Meals were well seasoned."