Asda Swansea Superstore Upper Fforest Way, Llansamlet, Swansea SA6 8PS

"I would give them a zero star if I could, will never be returning to this store again between the store was dirty used the customer toilets and they hadn’t even been cleaned and that’s not the first time this week… go there a few times a week for different items. Never been so embarrassed in my life over a genuine mistake, Christian Dean(Micky mouse security guard) not even got a badge but acting like he did. Very rude and not friendly at all made me out to be a liar and followed me around store and then denied it how this bloke can be a community champion I don’t know hides behind the manager then when asked when I asked to see the manager.. two staff members called Kayleigh Yeo and Jade Rees need to go back and learn manners and customer service skills instead of laughing and pointing at customer and then going on to deny it when called up about it. Also Kayleigh then made a point in going over to another member of staff at another till telling her what happened and then continuing to be pointing and laughing at us, which made us all uncomfortable being there. Had my mother in law with me and my partner and made her feel very uncomfortable (she is disabled and it’s hard to get her out now it’s put it off coming out again) Christian made her very uncomfortable and intimidated her as she’s afraid of men shouting, due to her past. Will not recommend people going there unless you want poor customer service dirty store and hardly any products you want. The only decent person who was there was the manager on duty but I didn’t catch his name he was very friendly and didn’t want to lose us as a customer …. But it’s to little to late never going there again his staff has ruined that will definitely be going elsewhere The date was 22/03/2023, time was between 4:30-5pm"

"Today I booked a delivery between 0900 and 1100 hours. At 0921 I received a text advising the driver was on his way. At approx 1200 I telephoned the number given on their website to inform them my delivery had not arrived. After a number of insincere apologies a reason was given that the original driver had called in sick and that another delivery driver was only a few minutes away. Fast forward another two hours, more insincere apologies, a suggestion that my order had tried to be delivered, blah, blah, blah, more insincere apologies, too late to deliver today offering money between £5 and £15 for my inconvenience, an hour on the telephone, more insincere apologies with some jobsworth thrown in. Disgraceful. End result: no delivery for me and Asda is down at least one customer. Save yourself a wasted day and seriously insincere earache, by going elsewhere!!! ."

"Bought chocolate doughnuts from this store and they are disgusting. Doughnuts are supposed to be light fluffy and sweet. These went straight in the bin!"

"I'm reviewing the grocery delivery service, as I live an hour and a half from the store. My orders recently have been consistently late. Yesterday, I had a slot booked from 3 to 5pm, but it was late (as usual). The driver told me he didn't start work till 3.30pm, so why was my order put on his round?? It wasn't his fault that he was late - as I said, I'm at least an hour and a half's drive from the store!! I have tried, unsuccessfully, to contact the store and your "customer service" colleagues, although very nice, really have no idea of the geography here in Wales. Whoever is responsible for scheduling deliveries really needs to be spoken to!! I expect a reply, but I won't hold my breath, going by your record of service.... My order number was 5112280000495"

"We visited during peak time and I was surprised how swiftly the tills operated. Almost no wait and the plenty of staff around if you needed to locate anything. The help desks were constantly staffed and overall the place was very tidy. They had some gaps on the shelves but that's understandable especially after a whole day of trading. Not my local supermarket but will definitely visit again."