Plymouth Options 73 Exeter Street, Plymouth PL4 0AH

"Due to anxiety/depression issues I wasn't ready to start therapy just yet, so requested to go back on the list even if I go back to bottom. Instead I received a letter stating 'this lady was removed from the service'. Have lived here for 7 years and found Options attitude to be disgusting"

"There are not enough characters in the field to explain the depths of deceitful and manipulative processes used to mitigate the damage to reputation of service in the face of unconscionable mistreatment and neglect of service users needs stemming from the gutting of the costly and effective areas of the system which would have been funded by money currently in the seychelles. so Plymouth options runs like it is a CBT mindfulness service with some tiny portion of other services. Plymouth options is the only option for all therapeutic mental health needs for individuals who do not have the personal expendable income to go private. Plymouth options has amazing therapists in many many fields. No where near enough of them. but the ones working there from the students to the veterans are all amazing at what they do. that is not the problem. the problem is those therapies cost money. and rather than having a mental health service run as a social endeavour. just like the rest of the public service system including the nhs. THIS IS BEING RUN SO SOMEBODY MAKES BANK. The problem with plymouth options is greed. there is one star up there. it is for the people still trying to care for others in the system. i appreciate you. i condemn the system."

"Year long waiting list. It started off strong but then they ditched me out of nowhere with no warning of any last lesson and told me that I was frustrating to deal with"

"Absolutely no help at all. Told me I had to do CBT or have no help at all even after I told them I’ve tried it in the past several times and it did not work, they then referred me to addiction services when I had no addiction to anything."

"The person I spoke to on the phone was very helpful, which is why I have rated 2 stars and not 1. I think it's quite poor to be referred to this service from the NHS. Unfortunately the use of systematic and wide ranging questionnaires mean you won't get definitive help (e.g. counselling) unless you rated as high risk. In my personal situation I have made as much effort as I can to understand how to improve my mental health (panic, anxiety and depression). However, I need someone qualified in psychotherapy to help with the last part, which like I said, you won't get unless you are deemed as high risk. This is not an issue which should be treated as binary, people suffer in all different ways. It is particularly telling that a mental health service are willing to shift the responsibility after a maximum of two phone calls. I was referred to an online service, which I will do, as I am open to any treatment, but my advice would be to try and find the expense for a well researched professional counsellor and go in willing to listen and open to any suggestions."