Lisson Grove and Woolwell Medical Centre 4 School Drive, Woolwell, Plymouth PL6 7TH

"I had a small procedure by the wonderful Cindy Lake who made me feel very at ease. She was professional and saw me exactly on time too! The lovely lady at reception was very helpful and friendly."

"My mums review : Shocking service on the telephone Then cut off Recalled waiting over 30mins just to try and book an appointment so turned up at Woolwell to book an appointment Well .. what a rude miserable lady And to be told they don’t take bookings face to face So back on the phone Another 30 mins waiting finally got an appointment for 3 weeks time !!!! And she was unhelpful and rude What’s going on !!!! Terrible"

"Having been ill with 'acid reflux' for over 9 months now, (I diagnosed myself to make myself feel better) resulting in daily vomiting and coughing until I feel faint, I had to phone this doctors multiple times a week to be taken seriously, and even now after 9 months I've only just been referred for an endoscopy! I was passed around numerous doctors like a parcel because they all didn't know what was wrong and they all came to different conclusions. I have literally been begging for help from this surgery, only to be told to wait a little longer, 'you'll be fine soon' or the best one... 'Its all in the mind' For the first four months of my ongoing issue I had weekly blood tests which resulted in nothing showing. I have been issued numerous different medicines, which have not worked, and even an asthma pump. It's taken 9 months for a referral and I'm still doubting whether one has been submitted in the first place. It's a real shame as I feel if I were still with my old doctors surgery I would be well by now. But instead I've had to suffer unnecessarily for so long due to the way this practice is run. My health is still declining. I have found the care at this establishment completely inadequate and I'm not sure who is to blame; whether it be the Doctors themselves, or whoever runs this practice, all be it everyone is friendly on the phone, but it feels rushed. Either way I would definitely not recommend this surgery if you have any genuine illnesses, or you'll be waiting a very long time."

"I've actually had a really good experience with this surgery & have been with them for years. I have had really great support for my mental health & other medical issues. The staff are always friendly & if you request GP's experienced with mental health they will accommodate. Doctors I've spoken to have listened to me genuinely & been honest with me about treatment & waiting times. I have only had one bad experience with this surgery and that was years ago and hasn't happened since. Waiting times are long to get on the phone and get an appointment through reception however I have had a really good experience with the e-consult service, GP listened to me & scheduled a follow-up appointment. Empathetic doctors who clearly care, I always leave feel heard. Thank you to everyone who works here!"

"When you ring to make appointments there's one receptionist who in my opinion is particularly rude on the phone, blunt and grumpy! Never on time even when the waiting rooms are empty!! Plus your not guaranteed an appointment when you call in the morning or at 2 for an afternoon appointment. I was told very bluntly "you should pre-book then" well sorry but I'm not always aware of when I'm going to be poorly enough to see my own GP!! So for me I can't give anymore than a two star. Not impressed with the level of costumer care at all"