Pinfold Vets Loughborough LE12 6LQ

"Worst experience I’ve ever had with a vet! Rupert clearly doesn’t like certain breeds of dogs and makes that clear in what he says and how he handles them. He has no skills or confidence in how to manage an excitable dog and makes them worse by not engaging with them and just grabbing the back of their neck! He told us he can’t check her without sedation! when we left I realised we had not got something and when I went back in I could hear Rupert rudely talking about us to other staff in the room next to reception saying he couldn’t do anything with the dog and we had no control, what he doesn’t understand is it’s his behaviour that made her like that! I heard the receptionist say she’s a lovely dog though and to be fair on her and all the other staff I have encountered have been lovely. The problem at this vets is Rupert, he needs to learn some skills with both people and dogs, if he was in any other business he would not last long but luckily for him vets will always be needed. Needless to say we will not trust our dogs in his hands again and will not be returning!"

"Took care of me and my cat Millie when nowhere else would. Millie was in her final moments and their understanding and kindest made such a difference. Several days later I received a card from the surgery with condolences and it really did make my heart swell. Such a fantastic caring veterinary practice. Well done Pinfold and thank you."

"Amazing, caring and friendly staff. Clearly actually care about the animals they care for"

"Lovely, friendly and sensitive vets. Very fairly priced. Could tell they cared about my dog and felt happy to be leaving her in their hands"

"We are nervous new pup owners & Pinfold have been amazing. They have answered our questions, scheduled appointments at short notice and been really helpful in making going to the vets a positive experience for our little pup. The staff at reception are patient & kind despite being busy & really made it easy for our dog to learn to love the vets."