Hillarys Private Road, Colwick, Nottingham NG4 2JR

"Never ever have I dealt with such an appalling company . They consider you to be the problem not their faulty goods . It took me 5 months 47 phone calls and 26 hours of my time to get them replaced as the fitter who had agreed with me they were not good enough was off ill . Well Hillary’s has made me ill having to deal with their shocking customer care . The new blinds were as bad as the 1st lot and also the fitter left damage to my sons walls . Having sent photos of the appalling quality of the Blinds and the damage caused to the walls today I received a email saying that they considered the blinds to be fine and offered me £50 as compensation for the damage walls . By law I am entitled for them to replace the Blinds again, as I the customer is not happy with them or have a total refund. If they chose to ignore my rights as the customer then I will take them to small claim court. I have never ever had such appalling service and customer care from a company. They consider you to be the problem when you will not accept their substandard product"

"I like Hillary's they have fitted 3 shutters to my windows, which are of the highest quality. However, for their aftercare service, this is non existent. If you want help in taking the shutters down if you want to replace windows. Well they do not want to know even if you request to pay them. All other shutter companies I have been in contact with offers this service, except for Hillary's who are supposed to be a leading brand. Not impressed at all."

"Fantastic experience from Hillary’s. Contrary to many of the reviews below, our experience was superb. We ordered perfect fit Venetian blinds and got a much better price than any of the other blind shops we had quotes from in Nottingham. Elton came out and provided an excellent quote experience and gave us lots of options. We ordered within a week and the blinds were fitted within a few weeks - by Elton as well. An all round superb experience! And our blinds look fab too!"

"It is really sad. This used to be a good company, but if you are going to charge these prices you need to good. Applauding service. Operative did not seem to know what he was doing. Voiles ended up too short. One of the brackets was wrong and then when a replacement was provided it was thrown over the gate and it was the wrong colour and second hand. We were left to plaster over holes he made. Customer services were very slow and it took 5 months to get a paltry £100 compensation on a botched £3.5k job. This company will be in receivership soon."

"Worst experience from Hilary’s. Paid £5,000 to get curtains and blinds done in our home. Representative fitted blinds poorly, and they got the complete wrong order for our curtains. Took over 3 months to get new ones fitted along with no shows on three different occasions. Do NOT spend a penny with Hilary’s. Quality is average but more so their customer service team are unhelpful. I asked several times for a phone call from a manager to resolve the situation and I never received one. Poor poor service. Save yourself the money & hassle!"