Babyeze West Thurrock, Grays RM20 2ZP

"HOW TO ALIENATE YOUR TARGET AUDIENCE 101 My girlfriend recently had an appalling encounter at a baby shop, where a staff member, who we believe to be the shop owner Donna, made insensitive comments about the size of her baby bump. Despite her midwife's reassurance that everything was perfectly normal (tracking 1 week behind), the staff member left her feeling self-conscious and upset. It's never okay to make derogatory remarks about someone's appearance, especially when they're in a vulnerable position like my girlfriend was. The staff's behaviour failed to create a supportive and welcoming environment, which should be a top priority. Furthermore, the shop owner needs to be aware of the various anxieties and disorders that pregnant women may experience. YOU WORK IN A BABY SHOP! Not everyone is comfortable with comments about their body, and it is not the place of a baby shop employee to judge a customer's appearance. I did not appreciate coming home from work to an anxious, upset girlfriend who had been in tears- who took the day off work with her friends to enjoy a special time in her life and be found being hurled unwarranted comments by someone she doesn't know. In light of this experience, I strongly advise anyone considering visiting this baby shop to think twice. The insensitive behaviour of the staff member my girlfriend encountered was utterly unacceptable. I hope the shop owner will take appropriate action to ensure that no one else has to endure such unprofessional and hurtful treatment."

"Babyeze is a fantastic store for baby clothes, prams and goodies. They offer quality and durability, a wide range of sizes and designs, and exceptional customer service from knowledgeable and friendly staff. Highly recommended for all your baby needs!"

"Highly recommended - you will get the best service here!!! We came across the store at a recent baby show where we purchased an Inglesina pram for our first baby, due in a few weeks time. The whole team were spectacular on the day. We were offered to have the item delivered or to collect it. We opted to collect as we were told we'd get some training on proper usage and thought this would be valuable. It was the best decision! We've just left the store with our wonderful pram in the car. A massive shout out to Donna who went above and beyond to share her wisdom with us. As first time parents it's all very overwhelming but Donna gave us so many tips and tricks that were feeling excited and confident. We joked that we wished we could take her home with us. The customer service at Babyeze is top class, let alone the range of products they sell. Thank you also to David who helped us load the car. Looking forward to returning with our pram and baby"

"I just want to express my thanks to babyeze especially Donna & David as the experience from start to finish was very pleasant. Me and my husband are expecting our very first baby and they had made the process so smooth and seamless and it shows how much they care about the babies safety when it comes to selling their products and the knowledge they had. What topped it all off they helped bring all large boxes into the car. Thank you again and I would 100% recommend this store to anyone!"

"I went into Babyeze yesterday to buy a travel system for my daughter. My daughter is a young mum to be and I had concerns about how she would be viewed. I needn't have worried. The two women in the shop were kind and compassionate and I can honestly say gave me the best customer service I have ever experienced. Time was taken to show us some options of the many that were available and then really go into detail explaining everything about the product, always asking if we had any questions. The travel system we bought was great value for money and we both left saying to each other how great these 2 members of staff were. Whatever they are being paid is not enough. I definitely recommend going here."