Sto Express (Nottingham) Ltd

"Really disappointed! Really Bed Experience!! Useless! I ordered 5 boxes to pack my stuff and pay £50 for the deposit and they said they will deduct the deposit from my final payment. They quoted £63 per box to ship to China in August 2021. I finally available to pack all my stuff in Dec 2021 and arrange the pickup. Before I packed things up I confirmed with them is it okay to ship car parts to China and they said YES! After they picked up my parcels then they said it is £83 per box to ship. As I delayed for a couple of months I understand the price will be vary. Although I am a bit unhappy as they did not notify me the price change before pickup my luggage. And they just send me the total amount of the payment but they did not mention anything about the deposit. I need to ask before I pay. They said it can not be deducted all £50, I need to pay £5 per box. That is different saying when I ordered. I just wanted to sort things out so I just pay whatever they say. Two weeks later, I parcel had been sent back from Parcel Force as they cannot confirm the contents through scanning. I have packed clothes, shoes, a Xbox and games, model cars and car parts. Only thing- car parts, I am not sure whether it can be post back to China and I confirmed with STO EXPRESS customer service before I packed and they said YES. They claimed it is Parcel Force return my parcels and I have to take all responsibility and loss which means I paid £274 for nothing. Do not choose their company! Terrible service! Super speechless! I ordered 5 boxes in August 2021. At that time, it cost 63 pounds to send a box back to the country, and I needed to pay 50 pounds to say that it could be deducted from the final total amount. Before packing my luggage, I asked if I could send car parts home, and the customer service said yes! After picking up the package, I told me that the postage fee per box is 83 pounds. After all, I can understand that the price has changed after a few months. Although I am not very happy that they only raised the price after picking up the package, they sent me The deposit was not deducted from the total amount, so I needed to ask another question. They replied that the 50 pounds could not be fully deducted, because a box would cost 5 pounds. This statement was different from what was said at the time. As soon as possible I ended up paying the amount they said. Two weeks later my package was returned by Parcel Force because the scan could not determine the contents. In my package are: clothes, shoes, old game consoles and discs, small model cars and car parts. The only thing I can't be sure about is the car parts. I asked in advance whether it can be mailed, and Shentong customer service clearly told me that it was possible. Now I have to bear all the responsibilities and expenses for the returned package. Shentong said that they did not return the package, and they had no choice but to directly push the blame to Parcel Force."