Smart Wash Solutions Limited

"I wish there was a minus stars option. We left our brand new car with them (for its first wash after being picked up from the showroom). We came back to collect it and the whole car was scratched all over! It’s like they used a brush or a gritty dirty cloth. We were told they were just “swirls” and this was ok! We were made to call the dealer to prove the car hadn’t been purchased in that condition - which of course they did. Their public liability and employers liability insurance ran out in 2019!!!! Please DO NOT USE. The car was also disgusting - smeared everywhere with finger prints left all over the windows and the wheels were filthy!! The owner who was unable to speak to us has sent a text to say that we were out of order telling people to check their cars as they collected them. Well I’m doing it here as a public review forum which I am entitled to do. Our lawyers will be in contact. AVOID AT ALL COST!"

"Paid for Ultimate clean but back seats not washed or cleaned but they put child seats back over them to hide the fact they hadn’t been done. Dashboard and door pockets all still dirty and hand prints all over paintwork. Was in a rush so had to leave but so disappointed with standard when I got home."

"Booked my car in today for a clean inside and out. Was told to come and collect my vehicle around 5-5:15pm. Google said that they are open until 6. Missed a couple of calls whilst I was shopping just after 5 and got back to them at 5:25 to find out that staff had gone home and I would have to pay an extra £10 to collect my car. Tried speaking with the manager explaining that there was no signs about to tell customers their operating times and this was not explained to me that I would need to collect my car on the dot else they would be closed at 5 that day. Such a shame as the inside of my car was cleaned really well but still some dirty marks on the alloys. Probably won’t be using them again."

"1 star is even too much! VERY disappointed with the service I recieved. Mentioned the inside needed doing due to dogs and gravel etc and was told a set price of £33. Was asked if I wanted it polished/waxed once clean which I agreed to. Left my number for if they needed to contact me. When I went to retrieve my car I was told it was £38 due to dog fur!! Then when I got to my car, I was appalled by the condition. Still dirty inside windows, smear marks all over the car and did not look polished/waxed!"