Schoolwear Solutions 116-118 Bramcote Avenue, Chilwell, Beeston, Nottingham NG9 4DR

"Loads of negative reviews, but I'm guessing that Schoolwear Solutions doesn't really care, as they have the monopoly on where to buy school uniforms from. No stock Rude staff Zero communication Shop an hour away from where we live Poor customer service Overall, shocking experience received."

"Sons blazer came undone on the shoulder area where the sewing came lose. Informed Raaj the manager who sorted this out. Places order for additional items for the kids uniform and again managed swiftly. Dealt with by Adam and Raaj."

"Placed an order for 4 blouses and a pair of football socks on Tuesday 25th August. Finally recieved 2 blouses on Friday 11th September. Recieved the football socks on Monday 14th September. On Monday 14th September I contacted school solutions as one of the blouses had a stain on, then got asked if I could wash this out, I asked if I did try to wash it would they still accept it back if the stain could not be removed? Which I then got told to send the blouse back and I would receive half of my money back. I asked if it was free returns. No. Then I asked how long would it be until I received the other 2 blouses. To which I got told they are not in stock and they could not tell me when they would be in stock or when I should be expecting them. I am not one to complain ever but I have had no confirmation that my order has been delayed, I paid for delivery which at checkout it did not state that the order can take up to 10 days, I had to read this separately on the delivery and returns tab. I have still not received my order in full way after the 10 days delivery expectation. When I rang up to explain about the stain and chase the rest of my order the guy that I spoke to had no idea about anything and had to put me on hold 4 times to speak with his manager. I am fully aware and appreciate that this is a difficult time for employees and employers but this service is poor."

"Appalling service! Yes there’s a pandemic but what kind of retailer takes orders via a text message and responds with a reply text message saying ‘your will receive a call no earlier from a week today and don’t text back as you will lose your place in the queue’ I’ve never liked this supplier, they are poorly organised, young staff are poorly trained and its extremely frustrating that it’s the only place you can order the school uniform from! I wish the school (Arnold Hill) would change supplier, their mapperly branch has been closed down for months and months, with the only other store in Chilwell! Very frustrating that I have no choice at all but to buy from here when the all around customer experience is so dire!"

"Had to reorder my sons logo blazer for the next size up as it was a little too tight, this was 1 day after the 'cut off date' to guarantee arrival before the start of the school year, however I was assured that due to it being one of the 'star schools' it would be prioritised and would be here in plenty of time. I called the store today as school is starts tomorrow to ask if it has arrived yet, the person I spoke to on the phone was extremely rude and unhelpful from the second they answered the phone. I explained I was waiting for the blazer and had been told it should be in before the start of school but I hadn't received a call yet (I was told someone would call by a staff member when I reordered) to be told 'we don't call we send a text or email' I said I hadn't received either to which the reply was 'well then it's not in' I politely asked if they could check to see if there was an expected arrival date and was informed 'we have stock coming in every day' as this didn't actually answer my question I asked if they could double check it had actually been ordered, by this point they were not even trying to hide their annoyance at actually having to perform some type of customer service and rudely said 'well I need more information' (well obviously seeing as you've not even asked my name or the name of the school) I gave them my order information and they replied with 'it's ordered, but it was after the cut off date' before they simply disconnected to call without so much as a goodbye."