Well Pharmacy 73 – 75 Bracebridge Drive, Bilborough, Nottingham NG8 4PH

"Horrendous! Not all staff but the dispenser man on Saturday 12th November doesn't know his knee from his elbow! Rude! Needed emergency medication, reluctant to give,serving everyone around me,asked my name a 1000 times to which I walked out without medication!"

"Never answer the phone, after a couple of rings it’ll be put to “user busy” yet when I’ve been in there, there’s been no customers in the pharmacy and the phone is ringing but they will just ignore it. The place is filthy and when you ask them a question they look at you like you’re mad. Couldn’t pick my prescription up as was too poorly with mental health, so after a couple of weeks I managed to get myself there to get my prescription only to be told it had been collected, it hadn’t, but they had put it down on the system that it had. Absolute joke of a place. What happened to manners, human decency and actually getting a job done? Disgusting and I’m sick of it! Judging by the other reviews I’m clearly not the only one."

"Amateurish approach to their job. The junior assistant (male) has no clue what customer service is. He needs to be retrained if Well is to continue to be in business as challenged by better pharmacies nearby. He really works on the basis that he is doing his customers a favour. Did you train him that way? I phoned this branch several times and not one picked up. I am aware that they may be serving customers and too busy to answer the phone. So I made sure that my several phone calls were not spread in 10 or 15 minutes but over 2 hours in order to allow for their being too busy. It did not work. And they shut the phone in my face at every call. So then I decided to drive to them some 2 miles. I got there and showed the assistant who told me that he is a student pharmacist, showed him what I want which were 3 items. He immediately said " we don't have any." I then asked him to let me speak to the pharmacist. He said that she is on her break. So, I thought that I have been trying to get hold of someone for 3 hours now and need to sit and sit for half an hour more??? He then agreed to call her which he did. Surprise surprise , one of the items I wanted to buy was in stock and sitting at him on the shelve. I bought and paid for it and told him that I am going to get in touch with his head office to tell them how he responded to my enquiry. With total disregard and a could not care attitude. I am a local customer. And have wondered why I waisted my time coming to this pharmacy."

"Poor customer service, very long waiting times, they don't even know what date it is and closing at 11am ? What sort of establishment is this? Best off with an online store like Pharmacy2U who are Brilliant."