Travelodge Plymouth Derrys Cross, Plymouth PL1 2SW

"Rude Receptionist I have stayed in this hotel multiple times previously and have never had any issues whatsoever. However, on this occasion at my most recent stay, I have had a very negative experience. A friend of mine kindly had booked two hotel rooms for me and my relatives to stay. I received the booking confirmation and then arrived at the hotel to check in. As I was attempting to check in the receptionist named “Rickell” was beyond incredibly rude. She was repeatedly very arrogant and rude towards both me and my relatives. As a receptionist I would have expected her to be polite, respectful and professional. But she was neither of these things. She was extremely unprofessional and was disrespectful throughout our time communicating with her at the front desk. I felt as though I was being racially discriminated against based on the way that she was talking to me and treating me. She was very harshly spoken. Her tone of voice towards customers is very off putting. I felt very uncomfortable in this situation. I am very disappointed as I have stayed in this hotel on many occasions and have had a pleasant experience. This bad experience has ensured that I will no longer be staying at this hotel in future. I would politely advise that she may need more training in the near future to avoid this happening to other customers. In conclusion, no customer wants to or deserves to be spoken to in a disorderly manner. As a customer I felt very uncomfortable and disrespected. It is a very off putting experience to say the least. Like I have previously stated, I have stayed at this hotel on many occasions and until now, I have never had a bad experience. I will be writing to all email addresses provided on the Travelodge website for customer use to ensure that other customers will not have the same experience that I have. Yours Sincerely, Mr Luke and Martin [This review is written by a customer and the message is being forwarded on by Ferne Hatherall, the person who placed the booking through this email address]"

"Apparently it's been refurbished recently. Certainly my room was in good condition, with kettle, teabags etc. But overall it was pretty basic. Disappointingly, breakfast is just a pre-packaged box, with cereal, milk, chocolate croissant and flapjack for £5.50. and there was nowhere nearby for an early cooked breakfast. The immediate vicinity was a bit bleak."

"I've not stayed here since 2008. Highlighted to me because I went to the Gym. Last time I stayed here, it was perfectly fine. Cheap and cheerful. Had a good nights sleep. I can't imagine it's changed much, even in 14 years."

"Quite dirty especially the extra pillows, I stay regularly with work and more often than not the spare pillows have mold on them as they aren't checked and it's a damp environment by the coast. The area is very run down and not very safe at night although close to the city centre. Reception are always quite abrupt but beds are comfy, room is generally clean although under the toilet is always dirty. It's no longer cheap here either so have tried to use alternatives as it really doesn't offer value for money anymore. I'm asthmatic and the mold on the pillows is quite a serious issue."

"Breakfast to go as an option which is not worth that price and parking if done opposite to the hotel or council parking is nominal else costly. Otherwise the rooms are good and if you are looking to stay near the downtown area this is the perfect place to stay with everything present in walking distance. Desk and attendants are helpful.and someone at desk is always available to attend."