Vets4Pets Telford Madeley Parkway, Telford TF7 5FL

"I appreciate all the help Ed has given since I first got rex. Rex has had multiple issues and he has always been well taken care of and the staff at vets4pets really helped with the insurance side of things. I am very comfortable with going to the vets and knowing they will make him better. The eye surgery that was done on rex has made him so much more comfortable and looks lovely."

"Took our 12 week old puppy for his 2nd vaccination today (purely because the breeder had used this practice for his 1st vaccine and we didn’t want to have to do a whole other course at another vets - we should of just bit the bullet and gone to our others dog vets). The male Vet were saw was quite abrasive in my opinion, no greetings or friendly manner with a puppy that hasn’t experienced much, just straight on the table and grabbing his back end to feel his testicles. We didn’t even know his name as he didn’t introduce himself to us. Our puppy unfortunately had an ear infection, I mentioned this might be the case as he had been scratching at it for a couple of days, the vet never said hold onto him this might be a little uncomfortable, he just stuck his fingers into the ours dogs ear which made him yelp. Obviously it’s painful, we understand this, but some communication of what was going to be done would have been well received. If things need to be done during an examination that’s fine - but some clarification would be helpful. We’ve left the vets feeling deflated in truth, it’s a shame that this was our little puppies experience of a vets. Good table side manners and a kind, gentle approach with a little puppy I would assume would be standard?? I’m not expecting the earth with wanting this, and clearly with all the other 1* reviews I’m not alone in my thinking. For over a £100 I would have hoped for a much nicer experience! Maybe it was just bad luck this was our experience, however this would never be somewhere we’d recommend to family or friends after the experience we’ve had this evening."

"Excellent Vets, Ed and the team will help you with your pets above and beyond."

"Would love to give 5 stars as the vet and nurse were fantastic during every visit. My issue is they had told me they had put through 3 separate claims to my insurance (I had to pay upfront for the treatment, and subsequent visits, to the value of around £1500) The claims have been put through incorrectly and multiple calls from myself and my insurance company have been fobbed off. The lady (only one person able to do this, I am told) that processed my claim (incorrectly) has been off every time I call, supposed to be back today but lo and behold she isn’t. Really not impressed as this time of year isn’t the best time to be out of pocket for such a sum, especially when the insurance would have returned it a long time ago had the person in question processed the claim as it should have been processed. This has been ongoing since December 6th, with the first claim apparently put in on the 8th. Really not happy as like I mentioned, the clinicians are fantastic but the admin side really lets the practice down."

"Knowledge of the breed of dog. The vet in charge of the practice is highly professional and a very nice man. He took an interest in the dog and he's wellbeing. We will be going there in future for all pets."