Best Western Nottingham Derby Bostocks Lane, Long Eaton, Nottingham NG10 4EP

"Lovely hotel very clean, staff very friendly. Beds are comfortable ( I don't normally sleep well due to pain, but I had a 3 great night's sleep). My only grip was that we had a disabled access room which was lovely and big but the toilet was very low (not a disabled raised toilet) and the shower was in a bath so was no good if you can't get in the bath. The rooms are warm but we left the bathroom window open to let a breeze in and the road noise was not too bad. I would stay here again and would recommend it."

"Amazing, friendly, helpful staff who are happy to oblige when required to do so. This is shown by everyone from the waitresses all the way through to the wonderful restaurant manageress. It was a pleasure to have met them all. In regards to the food and drinks we found the prices a bit too high for the type of food that was served. The drinks that we had were rather expensive for what we got."

"Very disappointing. Disabled access was terrible - the only two disabled parking spaces were occupied by a van or minibus, there was a significant ridge into the main door which needed two of us to get my father's wheelchair in and the closer on the (accessible) bedroom door was so heavy dad couldn't hold the door causing more wheelchair problems. My room hadn't been properly cleaned - black hairs in the handbasin as well as a rim of scum round it. We commented to the duty receptionist, who did apologise and suggested we talk to the duty manager in the morning - as it turned out, we really didn't have time since I had a train to catch. My sister, who made the booking, is a fairly regular user of Best Western, but I don't believe either she or I will stay at this one again!"

"Fantastic stay... Dietary requirements were catered for at breakfast and dinner. Great quality food too. Friendly and welcoming staff were very accommodating of any specific requirements. There was no air conditioning in our room but there were fans in the room to help. Still a very warm room. Towels supplied were too small to use after showering. Very easy access to Alton Towers resort"

"Stayed for two nights. The location of the hotel was perfect for where we were visiting. We had a family which was of a decent size but poorly laid out and dated. Room temperature was outrageously hot which made for really uncomfortable sleeping conditions and even sitting in the room in the evening was difficult. The sink being in the sleeping area wasn't particularly good for privacy. The shower could have been cleaned better. Breakfast was good, the server was very pleasant, eggs were cooked fresh and the food was piping hot. The selection on offer was also very good."