Roofing Superstore

"Excellent company, they are really helpful and sorted everything out so quickly when I accidentally ordered the wrong product. They updated the supplier and issued a refund promptly and reordered for me while keeping me fully informed of the process right though to delivery, which was also very quick compared to other companies. They are so professional and I would definitely recommend using them."

"I contacted the Roofing Store twice, for information. I spoke to Sean and later Gary. Their caring attitude, making me feel valued, was wonderful. Their standard, of support,was, quite simply, the best I've experienced. They are at a 'Rolls Royce',or 'Gold' level. I would , without hesitation, advise anyone, with Roofing needs or enquiries, to use The Roofing Superstore. You will not be sorry. Ben O'Brien.."

"Ordered 2 pallets of Eurodec flat coping. A red 'Do not stack' notice was placed inside pack, resulting in a layer of unusable coping as the dye from sign had permanently stained tops red."

"I ordered velux windows which were centre pivot rather than top hung. I tried to exchange immediately but was told to buy the new ones separately, which I did and then was refused a return of the original ones. I had asked for the original wrong order to be collected which I was told could happen then it didn't. I was given a huge run around by customer services over many calls and emails who repeatedly changed their mind on whether they would collect or assist with collection (because the windows were large, I couldn't easily organise the return) but in the end they didn't assist. I managed to re-package them and return on a pallet but was told the boxes were too damaged (because they got wet) for them to accept the return even though they offered to re-box for £30 each. I'm now £2100 out of pocket and been told it's tough and they will not accept the return or pay any money back even though they have the windows now and could re-box them. Even though these windows are supposed to face the elements for decades - apparently they can't survive a wet cardboard box. I've been told different things every time I've spoken to someone and they've delayed and delayed and dropped my case 3 times and I've had to chase up again. Complete nightmare. Buy windows somewhere else and save yourself the hassle of non assistance if there's a problem. I've never been treated so badly by a retail outlet."

"excellent service - we ordered the wrong flashing kit for some velux windows- new kit sent out promptly and old kit was refunded in full once we arranged return. spoke on the phone and great friendly customer service - really refreshing - keep up the great work!!"