mydentist, Crownhill Road, Westpark 480 Crownhill Road, Higher Saint Budeaux, Plymouth PL5 2QT

"phoned to find out about getting a check up as I had not heard from them regarding appointments since Covid out break & then it was just a text to advise excess charges for extra PPE! I was then advised that I had been removed from their patient list as I had not visited practice in over 3 years, Wow! When I queried why they had not sent updates regarding check ups etc was advised they were too busy/had too many patients to do this anymore, quite staggering! I enquired would it not have been courteous & good practice to at least give an advance warning to their customers that they were about to take this draconian action, I was fobbed off with more flimsy & whimsical excuses. I was an NHS patient & now they have joined the multi faceted mega business of 'My Smile' the little guys do not matter or are to be considered worthy. The real reason is they want shot of all their NHS patients to enable them to charge the excessive private fees & they can then 'Smile' at their big fat profits. The last major treatment I had their was to have a crown fitted, it came loose & fell out several times & after the 3rd time they just washed their hands & said it could not be fixed, I have serious doubts that if I had been a private patient I would have been presented with the same choices. Shocking service, shocking way to treat customers. Shame on businesses like these."

"Such a good experience here. The dentist was so helpful, explaining everything clearly to me. Not pushing unnecessary treatments, but giving all options in a clear way. So kind, but professional. Excellent dental practice."

"Brilliant service all round. Administrative staff are professional and friendly and communication between practise and clients is fantastic. The nurses and dentists are also above standard in their care for clients. Having been with a previous family dentist for nearly 20 years, I didn't expect such care from a new dentist but they were so welcoming and so patient with my little one who is a little less scared of the dentist thanks to their kindness."

"Olga is a superb dentist and made my experience incredibly insightful and worth while. Her team on the day where also excellent. I was given direction for my teeth and oral hygiene I had never received before and given I have spent an enormous amount on private dentistry would highly recommend this practice to anyone feeling nervous or who wants to get the best out of their experience. Well done. Incredible practice and looking forward to my next visit. Steve T MSc BA(hons)"

"The staff at this dentist surgery are compassionate and understanding. I was in extreme pain and they did their best to aid my discomfort by getting me in as an emergency and leading through my options. (which could have been remedied almost immediately if I wasn't such a difficult customer) . I am not an easy client; being extremely nervous, but the dentist was amazing at making me feel comfortable, the dental nurse was fantastic as was reception. Thank you."