Procare Cleaning Management (London and South East) 320a Ruislip Road East, Greenford UB6 9BH

"If I could put zero stars I would, if you want exceptionally poor-quality cleaning then this is the right place for you. Our first clean by a supervisor was great, but then all subsequent cleans have been terrible, if we didn't see them arrive in the evening, we wouldn't know that they have been. We have a clean twice a week, and each morning our own staff are having to clean areas of the practice again, so that our patients are not disgusted. We have complained multiple times about the lack of service encouraging a supervisor to come the morning after a clean to inspect how little they are doing; not wiping down surfaces; not hoovering behind bins, where the dirt collects, or going around the skirting; simple things that you would do in your own home let alone a professional clean of a dental practice. We have asked for a new cleaner on multiple occasions and have been assured by the supervisor that they will sort the situation out, however, they have not. Each week we see the same cleaner, who is a lovely lady, but is not fit for professional cleaning. Furthermore, the Customer Service has been appalling, they have not listened to our complaints and made appropriate changes. They have been extremely rude and patronizing on the phone, not helping the situation, or making us want to stay with the company at all. We have given them multiple chances to make amends, but they have not taken our complaints seriously. This Company should not be trading."

"Confidental Clinic (dental practice) I have already contacted your office but as mentioned below this has not improved the service.... Terrible service! Cleaning is non existing, office keeps asking if we are happy but not implementing any changes.... Avoid them!"

"Great reliable company, have been using them for over 15 years! Good service and trustworthy. Value for money, recommended."

"Procare Cleaning are expert in cleaning in healthcare services. They follow all Infection Prevention Control and NHS Cleanliness guidelines. They provide reliable staff who are respectful of patients and who are DBS-checked. We've been working with them for 2 years and in that time we have been rated 'Good' by CQC who remarked that there are 'no issues with Infection Control' at our service."

"Received a cold call Google Meeting Confirmation from this company without having ever spoken to them. Aggressive marketing and sales approach to a company that doesn't need their services."