Shuropody Nottingham 71 Victoria Centre, Nottingham NG1 3QN

"If i could do 0 stars then i would ordered insoles online because none available in the shop nearly 3 weeks ago still no delivery, emailed them and their reply was they had delays of 7-10 days due to warehouse move not the 3 week ive been waiting"

"I was served by Tyrone today was who absoulutely brilliant. Despite the busy shop floor, he ensured he gave everyone the time and support they needed. I needed some specific advice on both insoles and shoes - Tryone was superb listening carefully and providing the solutions I needed."

"Visited the store on 19th and 20th Dec regarding some advice for severe pain that my daughter was having with her ice skates. I would really like to say a massive thank you to the 3 staff members who listened to what the problem was and gave there advice/assistance/personal experiences to help resolve. The inserts worked perfectly and she is now pain free. purchased insoles for skates and also normal shoes. thank you very much"

"I was starting to like shuropody products and the store, but my experience in the store means I am not likely to return there anytime soon. The staff, from my own experience have been really friendly and helpful. However I wouldn't say the same about the store manager who was very patronising and extremely rude. I went to return a pair of sandals i had bought( 2 days before) when i was on my lunch break. The friendly sales assistant who sold it to me had said i could return it if I didn't like it after trying it after getting back home, and she said as long as you keep the receipt you can get a refund. When I went to return this in store for a refund I was met with this extremely patronising lady who said ' no they wouldn't say that' several times in a very dismissive way when I explained that I was told by the sales person that I could get a refund When I asked themnanout the policy.. She said I can only have a credit note or exchange as it was a sales item(which was fine really!). However what puts me off is the patronising manner in which she spoke to me, implying i was lying. I do not expect shuropody to change their returns policy for me..but never once did this lady in charge say 'sorry if you have been misinformed but this is shuropody's policy.., instead, went on to speak me in a manner implying i was lying. She kept repeating 'it says so on the receipt' when I said i wouldnt have bought it if the assistant hadn't misinformed me, refusing to listen to anything i was trying to say. Why should i look at the receipt when a store assistant who is supposed to know the policy says you can bring back for a refund within 28 days! And you get a receipt only after you have paid, based on what you are told! It was shocking behaviour. After having read the reviews on this store I can see I am not the only one who has been at the receiving end of this patronising behaviour by the store manager !! I do not recommend this store to anyone"

"Lovely staff, I didn’t buy anything but I went to the clinic for an ingrown nail treatment. The podiatrist was very helpful and gentle as I was in a lot of pain when I came in. The manager sat with me and offered to hold my hand and talk to me during the procedure to take my mind of the pain. They both provided fantastic service and really looked after me rather than just doing their job and sending me on my way. I would recommend to any of my friends to go to this clinic."