Wylde Jewellers - Bristol 6 The Mall, Clifton, Bristol BS8 4DR

"Cannot recommend enough! I had only had my engagement ring 5 months (which was purchased elsewhere) when one of the side stones on the band fell out, and the main stone was getting increasingly looser. I also needed the band resizing as it was too big. I took the ring in to Nicholas Wylde, who informed me that along with the issues I was already aware of, the other side stones were also loose due to the way they were set, and there was a crack in the band under the main stone that they could see with the magnifying glass. Myself and my partner were both obviously disheartened at this as the ring was still practically new. The staff were more than happy to help, but first recommend that we get back in contact with the original seller to see if it could be fixed by them. We were consistently ignored by the original seller, and after this were reluctant to give it back to them anyway. The following week, I took my ring back in to Nicholas Wylde who immediately talked me through all my options to get the ring fixed, provided me with a quote and reassured me that they could fix all the issues and make my ring perfect again. In total, I need a whole new band, all the side stones reset including a replacement for the one that was lost, the main stone tightened, and the band resized. Not a week later, I received a call to say my ring was ready for collection, and I cannot express how much they lived up to their word! My ring is even more beautiful than it was originally, but still looks like my ring. I'm so happy it was in safe hands. All the staff are wonderful and I wouldn't hesitate to go back to Nicholas Wylde in the future. I cannot recommend them enough and I will forever be thankful to them for handling my situation so well. (I've attached photos below of my original ring, the ring just before I took it in to be fixed, and my ring once it had been fixed.)"

"When looking for an engagement ring proposing to my partner, I looked for a proper old-fashioned jeweller. One with experience, attention to detail, a real professional and helpful service and last but not least astounding quality jewellery. While Jewellers gave exactly that. I got an original ring for the proposal and organised a session to bespoke order the exact design afterwards with my partner. We selected a bespoke design incorporating their copyrighted petal stone mount and selected a sapphire for the centre. The ring took under five weeks to create and we couldn't be happier with it. Thanks to the staff, particularly Rachel who took care of us. We will most likely be back for wedding rings. Thank you!"

"Excellent personalised service from very knowledgeable staff. Major repairs to my wedding ring were carried out to an exceptionally high standard and within the time frame given. No hidden costs and they go the extra mile for their customers. Thank you Nicholas Wylde, I love my ‘new’ wedding ring!"

"Kamila was incredible. Best customer service we’ve experienced in any jewellers. We were after wedding rings and Kamila really listened and found us our perfect weddings bands. We couldn’t recommend these jewellers enough !"

"This is a learning experience for Wylde Jewelers, and one I hope that take to heart to avoid similar reviews like this in the future. We were recommended to this jeweler because we were told they did custom work, to specification. We needed a ring resized but were unwilling to have it rhodium dipped, as the ring was an heirloom gift from a close family friend and had a patina on it from daily wear for over 40 years, and the environmental cost of the chemicals used in the rhodium-dipping process. Wylde jewelers was recommended as a jeweler that takes their customers requests seriously, and we were told when we dropped off the ring that they would resize the ring without dipping it. On the work order was written in big bold letters, “NO RHODIUM”. So we were adequately shocked when we arrived to pick up the ring to find it had been summarily dipped. Gone was the soul of a gorgeous antique ring that had been worn for decades by a family, and it was replaced by a soulless bit of tat that you could find in any shop, anywhere in England; unnecessarily shiny, showy, and completely the opposite of what the ring represented to us as a couple. If that had been all, the worst might have been avoided, but to add insult to injury, the way it was handled made everything infinitely worse. Obviously, my fiancé was crushed, completely crestfallen. She reasonably felt that the ring had been ruined, and an imposter was put in its place. The insult to the injury came through the manager of the store, who handled returning the ring. Seemingly oblivious to my fiancés deep frustration, he apathetically offered to have the rhodium removed. He didn’t see to console my partner, or own the responsibility of the ring not being changed to specification. His main remark was, “Oh, yes, it does say ‘no rhodium’ on the ticket. Sorry about that.” I didn’t expect him to bend himself into a pretzel, but a customer of his store was in obvious distress over his store’s performance (or lack thereof) and just blindly chugged ahead. Removing the rhodium would not replace decades of loving wear, it would merely create another ring unlike the original, and he seemed to have no conceptualization of this simple, yet obvious fact. My partner had to leave the store entirely, and immediately burst into tears on the sidewalk outside. We got coffee to calm her down, and I ended up retrieving the ring myself and speaking with the manager, who, to his credit did apologize for the way it had been handled. However, there were so many failures of customer service before he ever handled the ring, it does make me wonder at Wylde Jewelers’ entire process. Why was there not special marking or attention made to the fact that the ring would be handled differently from most sizing, where rhodium dipping is just assumed? How did the shop who handled the ring perform a procedure that was boldly outlined as off limits? When the store got it back, why was the ring not checked to make sure it was completed to specification BEFORE we picked it up? If Wylde had done any of these processes, which in my mind are basic, minimal customer service, the dipping might not have taken place, and if it had, they might have given us a heads up before arriving at the store to give us time to process the information instead of seeing the obvious error in the moment it was handed over. I would not recommend Wylde Jewelers to anyone I know, and I will not be returning myself after this interaction. This interaction has completely destroyed my trust in their ability to care for my jewelry as if it was their own, which should be the only way they do business. It obviously is not, and their processes are insensitively lacking. You’re not just dealing with bits of metal and stone, you’re handling peoples past, present, and futures. Shame on you for failing to realize that yourselves. Attached are photos to show the original glow of the ring, versus the gross commercial shine it’s been given after being dipped."