Dragon Workshop 47 Princess Victoria Street, Clifton, Bristol BS8 4BX

"Needed to fix a broken gold necklace which I thought needed soldering and have been told on the phone would cost around £10. After arriving in the store, Harold was very nice and said it doesn't need soldering after examining the necklace. He repaired it and refused to charge me anything. Very nice, fast and friendly service."

"Harold is great, nothing is too much trouble and his workmanship is second to none. My wedding ring is a special design and it became too tight so had to be cut off. Harold managed to enlarge it perfectly and encorporated a diamond from my mothers engagement ring and some smaller diamonds from a ring I had. I was delighted with the result and several people have commented on how lovely the ring is."

"Overall ,a significant disappointment which has left me several hundreds of pounds out of pocket for my fiancé's engagement ring. I was recommended dragon workshop by a friend and spoke to Harold several times over the phone , I provided him specifications of what we were hoping for and sent him photos with multiple angles and asked him to replicate it which he told he could. Harold was pleasant over the phone and was able to make the ring for the agreed time. However when we arrive the ring was far from what we asked for. The band was thick and sharp edges and the setting was a different shape. When questioning Harold as to why the ring was different he explained he made the ring how he thinks it should look which ultimately is not what we asked. Both parties then agreed it would be appropriate to have the ring made somewhere else as it was not what we asked for and Harold subsequently tried to charge me near full price for a ring we did not want. We agreed a different price and parted ways. Several weeks later I took what he had made and to another jewellers and they explained the product he had given us was illegal as it was not hallmarked despite when we went to see the ring it was for final collection. Additionally, they pointed out he had not provided me with the GIA certificate for the diamond. I called him up that day and he sent it to me but provided no explanation as to why he did not give it to us on the day or did not contact us after leaving his store to inform us we had left it behind. Fortunately, I have found another store who is willing to use the stone I paid for to make the ring but ultimately I am now several hundreds of pounds down because Harold decided to make our engagement ring the way he felt it should look as opposed to the way we asked without consulting us."

"I wanted to do something with my mums wedding ring and also my own which was too tight. After speaking with Harold we had a solution which I was happy with, he gave a price and time frame. So happy with the finished result, also had lovely chat about Clifton years ago. Would highly recommend Dragon Workshop if just to see the beautiful pieces on show"

"Harold was absolutely lovely. Was able to reshape my ring in less than an hour. And paid care and attention to preserving the qualities of the ring since it was handmade by my late Grandpa. Excellent service at an excellent price. Would highly recommend him. Included a before and after. It was really bent and he fixed it, and it still fits perfectly!"