Canine Retreat Clevedon 181-183 Old Church Road, Clevedon BS21 7UB

"I cannot praise Natasha Curtis enough! My collie Patch is not the easiest dog in the world and had never been groomed properly before. When I collected him he looked amazing! He had been bathed clipped and nails trimmed. Highly reccomend!"

"Lovely service, the dog is so happy with his new look!"

"Great experience! Dogs well cared for photos everyday would highly recommend Lisa!"

"We had a terrible experience with this so called business. We were totally mis-sold a "luxury home boarding" service. We planned to go on holiday for 7 days, this was cut short to just over 3 days because Canine Retreats Clevedon were unable to carry out the service we paid for. We paid them for 8 days full board to look after our 1 year old rottweiler (yes we know they are a large breed, so we paid a more expensive rate). They met our dog on multiple occasions beforehand and agreed to take him for the period we specified. They claimed to be trained in dog behaviour and told us he would be treated as one of the family (as you would expect from such a service). As I have mentioned, my dog was 1 year old (so still very much puppy mentality) and although he was trained to a bronze good citizen level, he was still too much for them to handle and they called us (while we were abroad) to have him collected, for destructive behaviour when left alone. It turns out he was left alone for god knows how long in what turns out to be an unsuitable room for dogs! Basically he got tangled in some blinds and pulled them down and also (get this) knocked something off a sideboard. Luckily we have some very good friends and family who were able to collect him and look after him until we could get home. We had to cut our holiday abroad short to get home for him. By this point as you can imagine we were less than pleased with their shocking customer service, so we contacted Lisa and requested a refund for the remaining four days (as they had not provided us with any service for this period of time) . They immediately said no to any refunds and kept referring to their term and conditions (which, by the way, stated nothing about keeping your money if the dog is ejected from their facilities). 1. Our dog is in no way destructive, never had been before or has been since. 2. They left our dog in an unsuitable environment. 3. Our dog was visibly distressed when we returned home. 4. They posted photos of our dog on social media, portraying they could look after such animals as he, then later that day threw him out! 5. They were not in the slightest bit apologetic or interested in fixing their perception. 6. There was no warning that there was any problem, we were just told we needed to collect our dog before they put him into a kennel (at our cost would you believe!). You can imagine how much hassle this caused from abroad whilst we tried to arrange everything (oh and by the way my wife was 8 months pregnant - this stress was clearly not good her or the baby). This small business did nothing on this occasion to patch any kind of customer relationship after this highly stressful experience. I cannot and will not recommend this business to anybody. They portray one thing but deliver a totally un-businesslike working practice. Avoid at all costs. I am happy to speak with anyone who would like to discuss this further."