Physical Graffiti 124 City Road, Cardiff CF24 3DQ

"Really appreciate the tattoo s artist experience and excellent what they do really good I recommend to anyone one don't take my word try it"

"Can't complain only went in for piercings which have healed well and Eliza is lovely. I have to say though there is a strange and not overly friendly atmosphere in the shop. Hearing other tattooist on their break sat on the sofas in the reception part slagging off other artists was super off putting. I'm a tattoo collector myself so it was a bit disappointing as I have been looking at going there for some time to visit a particular artist...but the ego of some put me right off returning for any work."

"Mermaid Rae has mishandled my complaint and I want to share my disappointment. I have had 10 piercings done by Rae, I met her through friends recommendation. 4 of the piercings were lower lobe ones. Most of the piercings I have had have been with really good & positive results. However, my daith was problematic and had to be removed. Rae has offered to redo my daith piercing but I lost confidence in her ability to do this properly. The first time she pierced me twice, it bled a lot and it had a nasty bump. My new piercer removed it and it was embedded in my ear. Rae denied it was infected when I saw her. Rae is new in business and I understand that. However when managing complaints, although I had a lengthy detailed response it wasnt resolved. Furthermore I ordered a LeRoi piercing which I was overcharged for. Its not worth £140 (inc my contribution on the import charges). I had the wrong sized attachment placed on my right upper helix so the piercing couldn't heal or be properly cleaned. The jewellery isnt good quality and I deeply regret spending so much money on substandard jewellery. I purchased a raffle ticket and won the prize. After failing to post to the right address, Rae received the item back in the package and wanted to sell it. This is not a professional response that I expected. I did receive the prize but Ive contested that its not 14k rose gold! When I have had positive visits, I have shared these experiences on Facebook and Instagram. Rae has benefitted from my repeated visits and recommendations. What a shame that we couldn't resolve the complaint I issued. Im unable to recommend any one to Rae as I dont believe she offers reliable aftercare and isnt prepared to accept any fault or feedback when passed on. Friends of mine have also had problems with their piercings and yes we do clean them with stericlens. I have followed all the recommended aftercare. Going forward Im seeing a UKAPP member based in Cardiff and will continue to do so. Many lessons learnt here! Go for quality jewellery, service and aftercare every time."

"Ok so I had my first tattoo from here almost 2 years ago. They were friendly and proffesional. At the time I had some pretty bad bruising but I thought this was normal so I ignored it. Skip to now, all the skin around the tattoo is permanently stained blue. The lines have all run into one another which i expected eventually, but all the skin around the lines which have leaked is all stained blue as well. The biggest patch strecthes about 20mmx30mm above the sun. There is nothing that can be done about this unless I have it covered, and other artists said basically the bloke has been too heavy handed. Shame because they looked great when they were first done. The pictures are of the bruises I had and of the staining of the skin now."