Sultans Hair & Beauty Salon Albany Road, Cardiff CF24 3RP

"Had a dermaplen facial today and a brow tint and wax! Wow my skin feels the best it’s ever felt and my brows are amazing! been going to sultans for over 2 years now! amazing service xx"

"Update : My hair has literally burnt off, I have an inch of hair left, it was down past my shoulders. Reported to Trading Standards and hopefully more. The treatment I received was disgusting! Never never go here for a perm. I looked like I was dipped upside down into a chip fryer. Had another hairdresser look at it 3 days later and she said it's the worst damage she has seen. I have had to cut all but an inch off and even that is damaged - but preferred that than being bald. Nothing they did during the perm was correct, I had my doubts but thought they are the professionals (never having had a perm before). When I described to the new hairdresser she could not believe the procedure they used (did not wash the perm solution out - just stuck the neutraliser over - left it on for 45 minutes, maximum is 20 minutes). Then to add insult to injury they charged me £120!!! Stupid me was shocked and just paid - even though they list perms at £50. When I confronted via sms and requested a refund the only reply I got was "ok" - no offer of trying to fix their fault or offer of compensation. I did get the refund after constantly texting for 2 days. A horrifying experience I need to now live with for at least a year to recover."

"Had my hair dyed was so unprofessional try to explain what I wanted was so hard because she didn’t speak English the owner just looked busy doing nothing and fixing herself. didn’t even help translate there was only 2 customers including me. Let’s not talk about the hygiene everything was so dirty like everything even the equipment. When she straightened and blow dried my hair no heat protection was used. No serum after. Nothing was sanitised. Touching their face and then me. Had to come home have a shower that’s how bad it was. They charge money like they are some top quality salon and the results are so poor not even average avoid at all cost. Oh yeah almost forgot to mention they are all all too busy going past looking at themselves in the mirror than paying attention to the customers"

"The manager messed up my eyebrows. My eyebrows were two different shapes. She clearly doesn’t care about her customers all she cares about is taking peoples money. The worse experience ever. Her prices are extortionate however if someones paying that price at least do a good job and provide them with a proper service. She definitely needs to go get some training."