Walk Ahead Pet Groomers London SE19 3SD

"Absolutely delighted! I have a 9 month spaniel pup who, as playful and well-mannered as she is, becomes a complete monster when it comes to washing her. I had all but given up until a friend recommended these guys - what a find! She's now had a proper wash and a lovely trim all at a very decent price. Definitely taking her back for her next wash..."

"Took my chocolate spaniel for a full groom, at 1st they seemed to have done a great job.. HOWEVER after leaving the shop and the initial fluffiness of her hair & fur settled down we noticed just how much long straggling hairs was left, it seems like they have forgotten what part they'd done as her left leg was fine right not, then along her back right side neat left side left with straggling hairs. My pup has a very unique fringe and it's a feature of hers that has always made her stand out, this was cut very short and blow dried upright so it looks spiky instead of smoothed back as asked. Then her beautiful fan tail has been fashioned so it's short at the base and tip but still fanning out in the middle wich doesn't look right. The owner seemed nice, friendly and even recommended her other business (hair & beauty) to us, but due to the amount of work that still needs doing after £60 we won't be coming back unfortunately."

"Booked a full groom and nail trim for my dog but when I picked my dog up she said she wasn’t able to trim her nails as my dog had become scared and started getting defensive. She told me to come back in a day or two when two people were working so one could calm her and the other could do the nails. I think I called in 3/4 times to try to get an appointment after this and she took my number down at least twice and said she was sorry she had been the only one working but promised to get in touch to arrange the appointment. I think the last time I went into the place was probably 2 months ago at this stage… absolutely atrocious customer service, do not recommend at all. I really should have been offered a refund for the nail trim amount but now I think it’s gotten to a point where I want a full refund. Avoid at all costs."

"The girl who did the cut was good, however, her colleague and boss were very rude kept on talking how we have been late and they are doing us a massive favour for staying it was 50 minutes until closing anyways! I think we will not be going back there as I find the staff very unfriendly and they spoke to my mother in law in a very condescending manner. People really need to think before they become business owners!"

"Took my 15y old Persian cat here, to trim the matted fur she had on her chest, asked for just that, her mane trimmed along with around her bum… this normally costs 30-40. Got back to a £150 bill and my cat completely shaved. Had nicks on her paws!! My cat is brushed regularly and only had matted fur along the chest where she doesn’t let us reach. Manager over the phone first tells me there’s no complaints book, then that there’s only a physical book… kept telling me she’s self employed and doesn’t have any obligation to log complaints. Had to pressure to get my money back and they refused to pay for my cat to be seen by a vet. “One or the other”. If you take your pet here, don’t let them off your sight. Or just take them somewhere else. After this experience I learned there’s plenty of groomers who can come home and do it here."