Fairy Cleaners 89 Cardiff Road, Taff's Well, Cardiff CF15 7PL

"Booked a full house clean, oven clean and carpet steam clean. On the day they had no cleaners available so the owner Jeremy took the job on himself. Well what a joke - he stained the lounge carpet, stairs and hall runner which took me hours to remove. The runner had to be replaced completely. We had to have the oven re-cleaned with a professional company and had to have the kitchen and bathrooms re-cleaned. We gave them every opportunity to rectify the issues but were simply not interested and wouldn't answer the phone."

"Unprofessional. To start with the girls that cleaned the house were great, but that’s only any use if they turn up. I have no clue what the issue was as communication was extremely limited from the owner Jeremy and they did not come regularly. After a few weeks of no shows, I asked Jeremy what was going on and to return my key, I have had zero response and my key which was entrusted to this company has still not been returned. Jeremy, if you are reading this, please have the decency to pop it back to me in the post... I get that things can go wrong in business, but not to communicate with customers and to retain their property Is a shabby way to treat customers."

"Terrible service! The cleaning was fine but the man organising had promised that we would get a steam clean of the bathrooms and the kitchen, did we get that? No. On top of that, even though the job took 3 hours with three cleaners, we were STILL charged the price of £250 after assuring that if it was clean the price would be reduced if it didn’t take so long. Not only this but they refused to agree any price other than £250 at the start as they knew we needed it for an invoice. They extorted us as they knew we were in a tight spot. Extortionists of students and a totally devious company."

"Great work on a rental property that had been left in a poor state from the previous tenants. Jeremy and his team not only cleaned, but completely redecorated the house for us. Worked weekends and very late into the evenings to make sure it was done on time. Can't recommend enough."

"Fairy Cleaners clean our office in Cardiff twice a week. I have been impressed with their attention to detail and willingness to work out of office hours, as our previous cleaners were inconsistent with times and missed bits and pieces. Since having having Cleaners onboard our office has been in great shape. I never have to tell them to do anything as its already been done, we are going to up the days to 4 days a week soon because we are so impressed with the service. I don't normally write reviews but on this occasion I felt it was necessary, I get requests from lots of suppliers to leave a review but normally it goes on the to do pile. In the case of Fairy Cleaners I have made time to write a review, that speaks volumes its self. If your are on the look out for a company to clean your offices or house for that matter I would certainly consider Fairy Cleaners."