Neil Rayment Goldsmiths 103 Bute Street, Cardiff CF10 5AD

"It was easy to talk to Neil and discuss what I was wanting to do with the rings I had inherited. Neil did a brilliant bespoke design making 3 rings into one - now a dazzling ring. The other rings needed repairs and resizing but Neil also suggested some changes to one ring so it could be worn as a pair with another. Everything now looks sparkling new and I have a selection of lovely rings to wear. Neil gives his time to you and delivers a beautiful product."

"Fantastic service from Neil, and an absolutely perfect engagement ring! Neil has helped me create over several months a custom designed engagement ring, which he has executed flawlessly. Right from the start, Neil talked me through the design process, listened to my ideas, and helped me figure out and realise what I was looking for in an engagement ring. The process was transparent and easy throughout, and Neil was always happy to answer questions or explain aspects of the design and production processes. He presented a great range of stones, with full background information on each of them, and was able to deliver the ring right on time even during postal strikes and unforeseen delays in assaying. Both my fiancée and I couldn't be happier with the result - thank you so much, Neil!"

"I contacted Neil around 18 months ago when I was first thinking about proposing to my other half. I sent a vague message through where it was abundantly clear that I didn’t know the first thing about jewellery and would need a helping hand through the process. Neil invited me to the shop to discuss it further and talked me through the various options. I knew that my partner would want an input into whatever she was going to wear on her hand, but at the same time I wanted the proposal to come as a surprise. Neil was able to put my mind at ease and offer a solution. He sourced a suitable stone for me (at quite short notice) which I took away with me to use when popping the question. Thankfully it was a yes, so we were then both invited back for a design session when we discussed the possibilities and Neil was able to start to put some sketches together based on that chat. We returned some weeks later to select from the stones he had been able to secure and confirmed the final design, leaving Neil to create our bespoke piece. This was followed some months later with some more designing as we followed the same process for each of our wedding bands. We have ended up with three fantastic rings, which have exactly met the requirements with which we started the process. The satisfaction with them is heightened by the sense of involvement which we were both able to have throughout the whole process. Neil is a great communicator, both quick to reply to messages and excellent at explaining the processes and intricacies involved with jewellery design. He listened to our requests and came up with perfect pieces to meet the brief. In all honesty I couldn’t recommend him highly enough for anybody who is looking to go down a similar route to secure some special and unique pieces of jewellery."

"I couldn’t be more delighted to receive my new ring from Neil. It was re-designed from a treasured but unused piece of jewellery, which had been tucked away for many years unworn. His thoughtful suggestions and patience resulted in creating an exquisite bespoke piece which I will continue to treasure but can now enjoy wearing daily. He is hugely talented and personable. I highly recommend him. Thank you Neil."

"If I could give no stars I would. Unfortunately my experience with Neil Rayment Goldsmiths has been appalling. I went to Neil with a request to lift the collet in my platinum engagement ring so that the diamond could sit neatly next to a traditional shaped wedding band, to which Neil said was an easy alteration. We had a thorough consultation and Neil drew up a design for the new collet which i was happy with. However, on picking up the ring, it was nothing like we discussed and agreed and it was way too high. I explained i wasn’t happy with the final result and it went back in for a second alteration, again we discussed in detail the look I wanted. On picking up the ring after the second alteration, again it was nothing like we discussed, the finish was poor and uneven, and there was a crack in two of the claws making it unsafe to wear. And to top it off he charged me again which I have since been advised is against my consumer rights. I have explained my dissatisfaction to Neil who accepts no liability for the poor work, and after many communications through his solicitor, he would only offer to make me a new ring of a design of his choosing (no negotiation) which was completely different to my ring and one I didn’t like, this was also on the basis he could have my current ring to recycle. My ring is not safe to wear and after advice from several jewellers I have been told the metal is brittle and I'd be best placed to buy a new setting. I have requested only a refund for the work he did on my setting which was £550 (and wouldn’t even cover the cost of a new setting) but through his solicitor he has point blank refused. Neil Rayment Goldsmiths over promises, under delivers and when things go wrong takes no responsibility. Please see photos of my ring to see how bad my ring looks and the poor state it is in. If you look there is a bad crack on the left claw in the one image and then there is a magnified image of a crack in a second claw. I have also attached a picture after the first alteration where you can see how high it is and the strange vertical bar in the middle and the uneven and messy cut outs in the metal.. I am devastated and wish I had never gone to this goldsmiths."