The Rubens at the Palace 39 Buckingham Palace Road, London SW1W 0PS

"My husband and I stayed here for three nights, and everything about our stay at Rubens at the Palace was perfection! We were treated like royalty from the moment we pulled up in our black cab. The interior of the hotel is gorgeous, exquisite and breathtaking. Every staff member was so kind and went above and beyond to make us feel welcome. This is our favorite hotel we have ever stayed at! Our room was decorated perfectly and the bed was heavenly. I loved how they did turn down service, so thoughtfully putting chocolates on our bed and even a lavender sleep spray, and slippers by our bed! I highly recommend eating breakfast at The English Grille and getting the traditional English breakfast. We loved relaxing in The New York Bar in the evenings and listening to a talented live singer. The location is prime! Right across from The Royal Mews of Buckingham Palace! I want to especially thank the kindness of Kevin and John - they were so helpful in giving recommendations and just genuine people! I highly recommend this hotel - my husband and I cannot wait to come back!"

"Where to start! Me and my girlfriend stayed here as a special occasion close to Christmas. Boy were we in for a surprise, we’d upgraded our room but the room we were given was well below the standards of a 5* hotel. The room was situated at a junction between 3 corridors, so people would walk past at all hours of the day slamming the corridor doors. The walls were as thin as paper too so we could hear everything from the other rooms. As for the room itself, it was drab, dreary and dated. The room was incredibly dark and half the lights didn’t work, paint was peeling, the carpet was stained and looked 50yrs old and the room was much worse than ones at a 3* hotel, the room didn’t even come with a mini bar. As for the bathroom, this is where things get interesting. The plumbing in the hotel seems to be very poor, both the sink and toilet were blocked during our stay. We only found this out around 10pm when we used the loo, we went down to reception to report this and request a change of rooms. We were told no rooms were available (this was untrue as you could book a room at the hotel online), we were also told there was no one available to fix the toilet. The staff at the hotel agreed to refund us for our stay but this refund hasn’t been received yet, they have told our travel agent that they changed our room which is a lie. Only good thing about this place is the breakfast which was lovely, but the portion sizes are very small and for the price you are paying not worth it!"

"Stayed at The Rubens for one night. The staff are friendly, helpful and professional. Excellent breakfast choices. Location is amazing. We had a couple of room issues and mentioned them at checkout in order for them to be corrected, we were not complaining as they hadn’t detracted from our stay however Laura was amazing and dealt with it very well indeed. A great base to see the London sights. Would definitely book again."

"My wife and I Stayed from Aug 23 to Aug 27. We were met at the front door by a lovely gentleman in a top hat who took care of our bags. The front desk staff were very welcoming and friendly, the check-in was fast and painless. The restaurant staff was top notch, always pleasant and congenial, The room was smallish as most of the older hotels are, but lovely and very clean. Overall was one of the very best stays that we have had on a hotel. Thank you too everyone who works there for making our stay so wonderful."

"The hotel is excellent, a small boutique hotel with a fabulous staff - starting with the doorman, the front desk crew, bartenders and waiters, what a great staff. The breakfast was fabulous and the dining room is gorgeous. We had a nice size room, decorated in red and white, super comfortable bed with a cozy comforter. The restaurant next door had some of the best soup I've ever had, and it's great to sit outside and people watch for a bit. The hotel is in a really great location close to Victoria Station, Buckingham Palace, lots of other places close by to have a drink or dinner. We will definitely stay again."