The Dilly 21 Piccadilly, London W1J 0BH

"The hotel is perfectly situated next to Piccadilly circus. Perfect walking distance to many interesting places for our long weekend visit with 2 kids. Staff was nice and friendly, and the breakfast was nicely served on the very light and spacious indoor terrace with a glass roof. Sadly though the hotel is pretty worn down. The rooms had bad sound insulation and would really need a proper renovation and renewal of furniture and carpets. Same with the bathroom in our room. The hotel did have a nice pool and gym area in the basement, you can even play squash! Over all, it's not a bad place to stay and we got a good deal, but if you're looking for that luxury 5 star hotel, this is unfortunately not it."

"Just blown away by the DILLY!! I have stayed in so many London hotels for both work and friends and family time, but the Dilly is the nicest and most friendly London hotel. If you're coming/looking for the proper London tourist experience with all of the major London sights within minutes walk then this is the hotel for you. The rooms are unique and a good size with very comfortable beds plus great bathrooms. Hotel staff are super friendly and helpful. You will honestly be blown away but the Dilly ❤️❤️❤️"

"*PLEASE READ BEFORE BOOKING* The whole hotel was a disaster from top to bottom. 1) A whole family with children walked into our room while my wife and I were naked because the front desk gave them the wrong key. 2) Carpet was torn up, tears in bed linen, rooms were terribly hot, we opened windows and got noise and bugs instead. Fridge did not work. They kept saying they would send someone to fix it and just never did. 3) Every elevator except one was broken the entire time. The whole hotel was using one elevator. If you left something in your room, you had to wait 15 minutes to go back up and get back down. 4) Inconsiderate and inconsistent staff. Called for room service and small amenities. They would tell us they would come right up and never did. Ever. 5) We made small talk with bartender in the restaurant adjacent to the checkin desk. Bartender ended up going off on an anti-Semitic rant. We approached the front desk about everything, and got a very weak “sorry” and that was it. No accommodation, no effort whatsoever to rectify anything. I emailed management and got no reply. Zero effort on staff or management to bother addressing a single thing. It was actually impressive how poor the customer service is at this hotel. This place is atrocious. My wife and I spend our lives traveling the world, and I can say with no exaggeration this is *BY FAR the worst 5-star hotel we’ve ever been to in literally the whole world.* Absolutely terrible. They are not even trying. Do NOT stay here. For less money and a better experience, check out Thistle Picadilly just a few feet away."

"Agree with others that say this place is living off its location. And that’s it. Just like the last time I was here only one elevator works. My family regularly took the stairs up and down 5 flights. The floors creak, there’s no way to adjust the room temperature, and there’s limited drawer space so if there are two guests one can’t unpack and is living out their suitcase. And the plumbing fixtures need to be replaced…badly. The sink faucet handle leaks so your face towels on the countertop are soaked. The tub/shower faucet doesn’t work properly so not enough water pressure out of the handheld shower handle and only hot scaling water comes out the fixed shower spout rendering it unusable. The mattresses are old, you’ll know as soon as sit on it, let alone lie down. And there’s only 1 outlet plug available. In this day and age how can a hotel room only have 1 accessible outlet? Don’t think I’ll ever stay here again unless they renovate."

"We loved the Dilly. The staff were so kind and helpful. The hotel was beautiful, stylish and in such a fun location. Our room was super cute and the beds were comfortable. The hotel bar is also really nice with great ambiance. We will be coming back!"