Draycott Hotel 26 Cadogan Gardens, London SW3 2RP

"I'm extremely sad and disappointed with the management of The Draycott. My family and I have been staying at The Draycott for over 25 years (at least one trip per year) beginning when my two daughters were kids (and now adults). Every experience was always perfect, with afternoon tea, an evening glass of champagne and, of course, hot chocolate in the late evening. The staff has been and still is terrific. They watched our kids grow up! The Draycott has been our "home away from home" in London. We are booked to stay in mid-February, a reservation I made last August.Two days ago I received an email informing me that the hotel had been sold to the owners of 11 Cadogan Gardens Hotel around the corner and that the hotel: "...........will begin a series of refurbishments on the 3rd January 2023 [note: I received this email after 3/1].The hotel will be operating with altered facilities and services to normal while the works are undertaken. Houses 26 and 24 will be closed, meaning you will need to use the entrance of House 22 to enter/exit the premises. There will be a scaffolding in House 22,24 and 26. The Drawing Room, Library and Dining Room will be closed and the complementary Tea, glass of English Sparkling Wine and Hot Chocolate unavailable.Unfortunately, breakfast will be room service only and limited to a continental offering." In short, it will be a construction site and they will not be providing the quality services nor have the amenities that have historically defined The Draycott.I asked the reservationist why they had not offered to honor my reservation with comparable rooms at Number 11 (given the common ownership), especially given it's the slow season. I didn't get a satisfactory response. I asked that the manager, who's been with the hotel a long time and knows we are a longstanding and regular hotel guest, call me to discuss. I have not heard back from anyone. I would think the owners of Number 11 would be interested in keeping longstanding guests of The Draycott and I'm pretty sure they would be surprised that no one has followed up with me. Sadly, we will likely cancel our reservation at The Draycott and look for a new "home away from home" in London."

"The Mantis Draycott hotel is absolutely beautiful with its gorgeous English style. The service during my stay was great, and the afternoon tea is a nice touch. However, the room I stayed in had a broken A/C unit and one of the windows would not open, so the room was very hot at night."

"We stayed here for my Birthday and this was the second time. My wife made a real effort and payed and asked for balloons to be left out with special gifts in which not only was the room made up when we arrived they lost one of the gifts. Their is no room service on drinks and I also had to pay for water which is a first time for me. The breakfast in which was late also was cold and very expensive was not worth it. Unfortunately we would not be staying in this hotel again. Sorry they need to do better. Adam Upton"

"Impressed in so many ways with this hotel! Not only was it in a cute part of London with shops and restaurants all around, it was also close to the Tube. I felt I was in some Victorian movie with the eloquent room, ample space inside (hard to find in EU), and helpful, friendly staff. We even went down for champagne hour and met some lovely guests from other parts of the world and had a wonderful chat. Can't wait to stay at this hotel again when I am in London."

"What a wonderful hotel! Every detail here is precious and I could not be more pleased with starting my honeymoon here. The staff are helpful, kind, and patient (my wife and I were not the most put together after our ten hour flight), and the little touches they've given are truly special. Not to mention that the public rooms are cozy, and food is nice, and who can complain about a free glass of champagne every evening? The tea and cocoa are sweet freebies, too. What a gem of a find!"