Accord Mortgages Ltd Yorkshire Drive, Bradford BD5 8LH

"I never do reviews but I would hate anyone to experience the same levels of stress I had when dealing with this incompetent company. The most frustrating company I have ever dealt with ! I was porting my mortgage so the same amount onto a more valuable property (add my partners house and salary) what I thought would be straightforward ! And the amount was agreed on my salary anyhow It was nothing but difficult ! It is really difficult to get through to the right departments - holding for half hour at a time, then being cut off . Taking days to respond to emails . And the process from start to finish is so long and really unnecessary. Really really stressful to deal with ! I would say avoid at all costs."

""Terrible service, archaic processes, unhelpful staff" is just an under statement. If you are a broker and want a reasonable level of service time, don't submit to Accord. Their slow processing time led to my client lost their first offer on a property and my clients stand to lose the second one if we hear nothing from Accord again by the end of this week. This is how slow they are. As a broker, I dont believe this level of service is acceptable, there are much better lender out there."

"I've had nothing but a good experience with Accord. They were selected by my broker, I've had to speak to them a few times to adjust my overpayment but I've always found it easy to contact them and get my issue resolved. Their web portal is handy to see what your balance is - but you can't do much on there sadly. There's also open banking support to hook into your other finance apps."

"I am writing this because I am absolutely furious with this most expensive mortgage company with worst ever customer service, I understand that interest rates are going up, but instead of sending me actual update on my mortgage payment they just sent me the letter to saying that I will be underpaying my mortgage due to interest rate going up, so I am supposed to contact them and ask them for recalculation of my mortgage. Really ??? How about to send me new figures straight away, apparently they really like to send letters and wasting paper."

"Started a remortgage process at the beginning of August and had and offer 6 weeks later. It would have been sooner but I had delayed the house valuation until we were available. We completed mid October after all the mortgage mayhem. Can't fault them, my broker knew what information they needed so we went in well prepared and got an offer with no issues. Completion with our own lawyer was also very easy."