Medivet New Cross - John Hankinson Vets 9 Shardeloes Road, London SE14 6NZ

"It was the worst experience I have had so far with vet booking appointments. I called the vet today around 1pm and got appointment today at 5:30. I explained in the phone that dog has not eaten for a day and today either and her is stomach making noises. My partner went there with the sick dog and turned away saying that we don't have appointments!!! I received a text message and because I was at work I could not call immediately. He couldn't see a vet they didn't even offered and got a new appointment for tomorrow. When I got informed about around 6 pm I called the vet immediately. The reception put the phone down on me at first, when I called back and she picked up the phone she knew it was me and apologized for the booking and said they offered my partner to stay and wait if it's urgent. But they didn't!!! It's a lie, she also said I can go to the pet hospital if it's that urgent!!!! What kind of service is that!!!!?????? Seriously????"

"As I was selecting a vet practice for my little kitten, I decided to go for this one (despite it not being in my area!) since the reviews were higher - and we’d do anything for our little ones. And it is absolutely worth it. The receptionists are polite and kind, the vets are informative, caring, and wonderful. I recently had my kitten spayed here and everything was great! I would definitely recommend this, especially if you are unsure of which practice to choose :)"

"Treatment at the vet was great, thorough professional and caring however when you get home and try to telephone the Brockley Medivet you cannot get through. Having been in the waiting room, I personally witnessed the ringing telephone as it was being ignored. The receptionist was busy beyond belief and was without a colleague to support her whilst she was dealing with incoming appointments, people coming in to collect prescriptions and food and she also had to take payments. In order to provide a reasonable service, Medivet need two people behind the desk as, presently, answering the phone is not a priority. I do not have insurance and paid a hefty bill to have my pet seen and to then not be able to get through on the multiple occasions I rang is just unacceptable especially when the solution would be to employ a second receptionist to support the existing receptionist who is clearly struggling if she is unable to respond to the telephone!! I came in on three occasions and on each occasion I witnessed the telephone ringing out being unanswered because the receptionist was so busy."

"My vet, Sara, and the nurse who assisted her were kind and thorough with spelling out all the options, as well as informing and empowering me to make the best decision for my pet. Sara went above and beyond making me feel in control despite her vastly superior knowledge and experience, and even remembered Salem from a previous visit. Thank you for your kindness and commitment!"

"I had a great experience at this clinic. I came there to check out lumps I found on my dog. The staff was amazing- both the receptionist and the vet were extremely nice and helpful. I could tell they care about my dog's wellbeing. The vet was fantastic- she made the entire experience (even though stressful for my dog) as smooth as possible. The receptionist helped me with making the insurance claim which I appreciate. On top of that the lab results that I was meant to wait for up until a week, came the next day. 10/10, I absolutely recommend this clinic!"