The Aviva Centre Brierly Furlong, Stoke Gifford, Bristol BS34 8SW

"I'm just about fed up to the back teeth with Avviva and other firms who do not cater for the old pensioners. Many of which are those with the investments, but DONT understand modern technology. Passwords etc are completely confusing. So much so that one feels like withdrawing their funds. Why in the hell don't they make things more easier online for those elderly customers, & not so mystifying. All most OAPs want to do is ask a question. Not be asked a password, or what have you, before being served. Just as if one was in a shop."

"We have motor insurance with Aviva. A tree branch fell on my partners car while she was driving, it landed on the bonnet and caused significant damage. We made a claim with Aviva and they advised that a third party company called Co Part would arrange collection of the car and then we would be told if the car is a write off and told the settlement figure. The collection happened within 2 days and we were advised it would then be 3 to 5 days to get the report (confirmation of write off and settlement figure), 5 days later I chased them to confirm the report would be issued that day, I was casually told it would be a few more days. The person on the phone seemed to have no concept of how urgent an issue like this is and I had to push to get the report that day. This is when the trouble really started. They provided a settlement figure of £3,500 which is £1000 below the market value of the car from examples on Autotrader. I got no report or explanantion as to how they arrived at that figure. They told me to send three examples from Autotrader which I did and they increased the valuation to £3,850 which is still far below the market value and again no evidence or explanation was provided from their side. I asked for their complaints email address which they provided but the email address was fake or incorrect as the email bounced back when I tried it. Now they are not responding to my emails and this is all delaying my money. Aviva, can you please sort this out, I have sent a formal complaint via your website where you will have all my claim details etc. Please stop using this dodgy company Co Part."

"First class insurance company I don't like to claim for small stuff but when you need to claim there the best most of the family are with them that says it all"

"Great place to work and extraordinary facilities. The park with it’s lake create such a good atmosphere for staff. The outside environment is also appreciated by different type of birds, creating an ecosystem which shows how man made sites can play their role for a better planet"