Vets Now Staines

"Went in recently, about a week and a half ago, with a very poorly rat. I was so worried my little guy wasn't going to make it through the night. We called before we went (about midnight) and didn't have to wait at all, were immediately seen by a lovely vet called Emily. She was brilliant and was definitely the reason my rat made it through the night until we saw our usual vet the next day. Thank you so much to everyone there, they were all so friendly and reassuring."

"A big thank you for looking after our little poodle, Trixie, on Thursday night following a hip injury. You were so great and we really felt that you made her feel as comfortable as possible on what unfortunately turned out to be her last night. She was put to sleep by our local vet the following morning. A big thank you to the two ladies staffing the Staines clinic that night."

"We rang at around 8.30pm after our dog had gotten into a bottle of food supplements! We're first time dog owners so were quite nervous. The lady that I spoke to (I wish I could remember her name but she had a Scottish accent) was so lovely and calming. She kept us informed of everything that was happening as she took the ingredients of the supplements and asked the vet. All was fine in the end, just an update tummy for a few hours. She made us feel a lot better and helped us a lot. She deserves all the praise she receives! Thank you!"

"We came out of hours and the vet and the lady at reception were absolutely lovely. We were concerned about the cost of the consultation (we expected no more than £200) and they both offered we could pay a deposit and have their admin team make a direct claim to our insurer. After we were done at the vet however, there was a male receptionist available who pretended the deposit wasn't an option when trying to take payment even after I asked multiple times. Eventually he admitted that it's possible to pay a deposit, looked me up and down and after a few seconds of silence asked for proof of insurance. Thankfully I had an email with my insurance details which was sufficient, but previously the paperwork has been sent to me in the post and as you can imagine in an emergency concerning our pet we may not have time to look for it before we make our way. I hope one day this man will learn not to be prejudiced against people who look differently than him. Thank you to the lovely vet for her help and the lady that first greeted us."