Boots Mustard Mill Road, Staines-upon-Thames, Staines-upon-thames[11] TW18 4WB

"I could give -5 or 0 stars if that was possible.Came to do my last min Christmas shopping today with my little 3year old at around 19:30.Upon closing time at 8pm slim lady in her 60s with Reindeer ears has approached us,I don’t know her name as she wasn’t wearing any name badge,shouting and being very aggressive that if I won’t make it to the till now she won’t allow me to pay for my purchase,I was making my way just needed one more item that was on the way to the till in fact anyway !! She was only screaming at us and no other shoppers ,whom was still wandering round store.Totally overridden and pathetic behaviour somebody please teach that lady customer service 0 respect to her clients what so ever frightened my little boy as he is not used to aggressive people and make him really anxious.Where I do understand they have to close the store on time as I’m store manager my self and I know how difficult it can sometimes be to close on time after hard working day, there was no need for aggressive approach towards us,if she is not patient she should not work in customer based environment.I made her aware I will complain to customer services and all she answered with her rude attitude was “aha do it” Very shocking as I was shopping here for many years and never come across such unkind sales assistant! 0 tolerance to Racism I won’t leave it like that!"

"Really awful service. Staff were rude and seemed to lack interest in customer service and were far more motivated by chatting to friends. When a problem occurred there was no manager to be found. I was told a manager was coming and the member of staff just walked off, never to return. I could well still be waiting for that manager right now. I wonder if the point is to leave you in the store long enough that you, yourself, BECOME the manager?"

"Went for deals for Christmas ideas. Plenty to choose from and 3 for 2 offers were a really good deal. Got all that I wanted in one shopping trip. Very pleased."

"Nice bright airy store. Disappointed that there was only one person operating a till but 6 self service tills. I do not want to scan my shopping. I never get it right! I like to be able to chat to a member of staff."