G.S. Bhogal Pharmacy - Alphega Pharmacy Barmouth Road, Rumney, Cardiff CF3 3LA

"Have been a customer of this pharmacy for many years. Although everybody involved in the pharmacy, from Mr Bhogal, the pharmacists and staff are under extreme pressure, they are always very patient, polite, kind and considerate. Many thanks for the fantastic service all of you provide to my family in such difficult conditions."

"I have tried to get a doctors appointment for 2 weeks without any joy. After 3 weeks of feeling like hell I called into the pharmacy and asked how to get a consultation with the pharmacist as by now my chest infection/ flu was the worst it had been. Within 5 minutes Mr Bhogal called me into the consultation room, listened to my problem, listened to my chest, and decided that I have an acute chest infection. I suffer with allergies and carry an Epipen and cannot take all antibiotics. He was so thorough checking my medical history and looking for suitable medication. He prescribed me something that was safe to take and 2 days in I feel much better already my cough has calmed down and I feel half human again. I have read some of the reviews about having to wait in a queue at the pharmacy well maybe that’s because they are helping people who were desperate for healthcare like me. So next time spare a thought for the staff and what they deal with day to day. Pharmacists are now doing the jobs that GP’s should be doing I have nothing but admiration for them all. A massive thank you to everyone who helped me yesterday I can’t thank you enough and Mr Bhogal thank you for your kindness and compassion. You said you would help me and you were true to your word. Thanks to you I feel miles better. I am so grateful to you."

"They use to be great but a joke now . Even if you are first in there takes them 15 to 20 mins to find or do your tables. Will be having my tablets made up from another chemist from no on. Also I find they can be a bit rude as well. Shame as they were great before they moved there. No wonder they can't get staff. Would you want to work there ?"

"Congratulations to the team! During such difficult times you are doing a sterling job. Covid and leaving the EU has meant many problems with staff and supply shortages, yet you all keep going and remain polite and helpful. Just standing in the shop area and watching everyone working so hard makes you realise just how hard things are currently. Thank you to each and every one of you. **UPDATE** It is with great sadness we have been forced to move our medical needs to a neighbouring Health Authority. This has meant we can no longer use this pharmacy. A huge thank you to Mr. Bhogal, his family and all the staff for all their care and support over the years. Good luck under the current trying conditions."

"Not enough staff to serve you, went there on Wednesday afternoon waited over half an hour and I left in the end I was still 3 away from being seen as the only person serving went off to find a prescription. I went back later in the day and there were 2 serving still a long wait. The place has a lot of staff standing around talking as the queue gets longer. Boxes all over the place it used to be a very well organised place to get my prescriptions from, plus now they are closed on a Saturday that's no good to me it's usually my only time to collect my prescription."