Thamesmead PDSA Pet Hospital 1C Eynsham Drive, London SE2 9RQ

"The worst experience I’ve ever had. After taking my rabbit Roo to the emergency vets this morning for a potential blockage/gi stasis the vet did one glucose test and decided she instantly needed to be put down. No consideration or thought went behind her words… no thought of “this is someone’s beloved pet” just cold and bitter. I’m so grateful that I didn’t listen and took my rabbit straight home and waited for her normal vets to open she’s now being treated PROPERLY we were given many courses of treatments to try with euthanasia not even being a mention. Never again. I have never felt so speechless and distraught. How can you decide in less than 5 minutes that you have no other option than to put her down. You didn’t care to try a single treatment plan to help her. ABSOLUTELY DISGUSTING the vet in question should not be a veterinarian! I understand that she still after treatment may need to be put to sleep but that is a last resort after doing EVERYTHING THEY POSSIBLY CAN. The vet in question should NOT be allowed to deliver the harsh news as she had not an ounce of sympathy in her words. Disgusted. UPDATE: 15/03/2023 Roo is alive & well. After being told by this practice she had a blockage and needed to be put down I can confirm Roo does not/did not have a blockage. Did not need to be put down. And is alive, well & thriving. The vet who “treated” Roo should NOT have a license. To think if we’d of listened to her Roo wouldn’t be here. Absolutely disgraceful we bring our pets to you with trust. Trusting that you know what your doing. I knew the signs that Roo were giving me were point to early gi stasis and I was RIGHT. She went to her usual vets @ vets4pets they took her in for the day giving her emeprid, fibreplex, intravenous drip, scans & pain meds & she’s now home like nothing happened. Do not bring your pets here for misdiagnosis because I cannot tell you the heart ache, devastation and anxiety we have felt since this happened. So to the vet in question… thanks for nothing."

"The vet was lovely and kind to my puppy who had swallowed a sock. Swift service, quick resolution, and my puppy was able to come straight home. Only reason I have not given a 5 is because the practice could really do with a makeover."

"I would to say they are wonderful people. They took great care of my dog in her last few minutes. Talked me through everything what was going to happen and supported me on this hard time. Thank you so much."

"I could not be thankful enough, between the first contact and the dental surgery it took only 15 days (was not an emergency), they were all very helpful and professional. My cat is 100% better now."

"First of all PDSA DO NOT even deserve a one star rating. I wish I could give them a zero star instead! Our Yorkshire terrier Ben of 12 years sadly passed away on the 23rd February 2020. He was diagnosed with a collapse trachea. Although treatment of antibiotics was offered, this caused more issues for e.g. Sore/dry/red itching of the skin and the need to eat more than usual. The doctor did mention that this would be a side effect but thinking back now, I wish I did not put my poor baby through even more pain. :( I personally feel they should not even prescribe these types of medications that create more harm than good! Our first experience of visiting Thamesmead PDSA Pet Hospital was absolutely disgusting! We had an appointment and waited half an hour to be seen after our original appointment time. A receptionist did apologize for the wait but this was still unacceptable as this was an emergency appointment! When were called in, we were in the room for about a minute or two. The doctor was a trainee but can not remember his name, unfortunately. Our dog Ben was given an injection as he was continuously vomiting and this helped to stop it. Coming near to the end of his life our poor baby stopped eating, drinking and did not not even have the strength to stand! This was going on for about 2-3 days. He was refused further more treatment for e.g. The drip. We called numerous times asking for advice and requesting for him to be put on the drip but they responded in saying something on the lines of "we do not know how he will respond or if he will get through it." At our second appointment, we were turned away because the staff did not know how to handle his behavior because when Ben was in a sensitive situation or stressful environment; he unfortunately became snappy when examined. For this reason they felt he was "well" but in actual fact he was very very ill and not taken seriously! We feel the staff are very unprofessional and not enough training is given especially when dealing with certain types of behaviours and stressful situations with animals in their care. Sadly our beautiful baby passed away around 10pm in my bedroom. Afterwards, we phoned Thamesmead Hospital and told them the very sad news and the receptionist literally replied in a light/happy tone of voice "Do you want to bring him in? And we'll have a look at him." We were all distraught! and I was very angry because they did not want to see Ben when he was alive and all of a sudden we get asked to "Bring him in and we'll have a look at him" after he passed. No words of sympathy and empathy were given and I find that absolutely terrible. The night we brought Ben to the hospital, my mother asked if she can come back the next day to see our baby and was told no. I would most definitely not recommend taking your pet to this hospital or any PDSA branch. I know this is a charity organisation but all they care about is your voluntary donations and if you decide not to donate, your pet will not be treated or seen by a doctor. I feel all of these five star ratings are either people whom are loaded with cash to give a very good contribution everytime they hit the place or are just simply lucky to actually see a very professional doctor that actually cares about the animals welfare! I will also like to complain about the waiting times. Customers are not seen to on time but I just find it strange that if a customer is late then they will get turned away or have to wait longer for your appointment especially the branch at New Cross. Finally, we put forward a compliant (last year) in writing in very long/detailed email to customer service to the PDSA team and waited for quite some time due to the covid-19 pandemic. This I personally felt was an excuse and to keep us holding on. When we finally received a response they basically put the blame on our beautiful baby Ben as they were unable to treat him because he was "snappy." They did not take any responsibility what so ever! I can not stress this enough but please do not register your pets with PDSA."