Vets4Pets - Blackheath 100 Blackheath Road, London SE10 8DA

"This practice is money savvy and does not have your animals best interest at heart. They will overcharge, over diagnose, not take into account your pets age or quality of life. It’s all about making a buck in the end. Have spent thousands and received appalling care multiple times. Stay away! There are much nicer vets in the area."

"My cat was attended by a very friendly and professional vet. We had a nice chat about my cat's health/weight and I was given a good advice on nutrition and type of foods and how to potentially reduce my cat's weight. I was also given some warming and flea drops and it was made clear to me that I did not need to pay as I was on a Health Plan. It was smooth pleasant and the information was very useful."

"Don't ever agrree to overpay upfront for any extra procedures they maybe have to do. We have two cats and have had scan and anastasia for one of our cat before at their clinic which cost us £400, this time they asked us to pay upfront for another procedure aswell and told us the scan will now cost £430 but it maybe required to take a sample wich will cost another £566 and we agreed to it. I then confirmed with the receptionist that they will refund us the remaining money if the second procedure wasn't necessary, I even had her writing it down on paper to confirm that they will refund us the remaining £566 if they didn't go ahead with the second procedure. We where then called much later yesterday and told that they wanted our permission to give anastasia while they where shaving him because he was being aggressive before the scan. My husband and I made sure to ask if it required extra charges and if it was covered by the scan charges and they said yes an assured us that it was all covered no extra charges!. Well to our shock it was an extra charge and they refused to efund us for the second procedure that wasn't done. We only got refunded £310. I have never ever experienced such a dishonest veterinary before. My husband and I have decided that we will cancel our care plan and never use their clinic again. It's a really shocking and disappointing experience, we have been customers for many years and this is how we got treated!!!"

"Is a shame I can’t give 0 stars. Think twice before registering your pets here. I went to the Blackheath practice today and the receptionist was completely rude from the beginning, she didn’t want to give me her full name but apparently her first name is Simone. She didn’t answer any of my queries and didn’t even bother to follow procedures. Is a shame you have people so heartless as a face of this practice. I don’t feel confident to take my pet there anymore. I really think this should be followed up"

"Botched surgery on my dog. Was given a different reason for the extended recovery time with every visit, allergic to stitches, infection, anxiety and so on. Previously found the vets to be quite rude also. Having said that the nurses and receptionists have always been friendly and helpful."