Medivet 24 Hour Camberwell - The London Animal Hospital 7 Kenbury Street, London SE5 9BS

"I had quite a unpleasant experience with this practice in particular, where there was extremely poor communication, extortionate fees, minimal care, lack of interest and poor organisation. Despite the high fees that are charged, the practice itself is ran on a budget it seems, it's not very clean, there's black mould in the toilet, customers are made to sit on thin plywood benches (of which one had to be removed as it broke whilst a customer was sat on it a few weeks ago according to one of the receptionists). Surely, some of the profits can be invested? The actual veterinarians were mostly ok but as for the receptionists, I have yet to meet more uncaring, uninterested and unhelpful people. The staff and mega vet chain just clearly don't care, even with all the reviews here, there's an auto-reply sent instead of actually taking on some of the constructive feedback and trying to improve. It is truly upsetting, disappointing and frustrating to have this experience."

"I’ve been a customer for the past 4 years, I have a pet insurance with them for my cat and I must say customer service is terrible. Every time I call to order my cat flea and worm treatment they say it’ll be ready in a couple of weeks and then the following week when I call to check if my cat’s treatment is ready they ask me when did I order it. So clearly they forget about placing the orders through and then they apologise saying that there’s been a delay. Vets are okay but people at the reception should definitely improve their service and not forget about these things."

"I had to take my dog in for an emergency visit recently, and she was seen and treated extremely quickly. I have had quite a few negative experiences here in the past, but am pleased to say that I was super happy with her care; the vets were excellent and the support staff were friendly and helpful. Thank you."

"This practice has good quality surgical care, but the admin desk seems disorganised and under-staffed, and they greatly over-charge for medication. My cat required a tooth extraction and I took her here to have it done. The surgeon seemed very experienced and obviously knew what he was doing, my cat recovered quickly and I was happy with how thorough and attentive the post-op care was. I would definitely recommend this practice for anyone who required surgical intervention for their cat. The only downside was that I was quoted c. £515 for the surgery but was eventually billed over £750, despite the fact that LESS work was required than expected (i.e. fewer tooth extractions), and I did not received any itemised breakdown for the costs like I did with the estimate. I also recommend shopping around for medication, as the prices they charge here are extremely expensive. For example, my cat was prescribed Thyronorm, which cost me £112 here (including a discount I get for having a senior cat healthcare plan), while this medication is available online for less than £40 with a prescription. Additionally, I had to keep reminding this practice to apply my healthcare plan discount, as they forgot to do it every time I had to pay for something. I've seen other reviews saying the receptionists were rude, but I've been here close to a dozen times and they've always been polite to me. On the other hand, there does not seem to be enough staff here, as it can take a very long time for them to answer the phone (during regular hours). The admin staff available often seem a bit uncoordinated with each other and sometimes aren't sure how to use their computer system. Despite everything though, they still provided a good level of care for my cat, which is the most important thing for a vet practice."