Medivet Kentish Town 15 Prince of Wales Road, London NW5 3LH

"I was left in tears with the uncaring treatment I received from the members of the staff of this Kentish Town Vet practise. When I called to ask for enquires , a couple of nurses on the phone repeatedly left me with no answers when I called to ask for helping and enquire about my pets appointments, treatments and payments made in advance, they left treatments undone to my pets , and when I enquired they said it was not an urgency even though I mentioned my kittens had blood in their stool their hang up the phone on me and when I asked for their name on top of this their's Vet's called Tashy didn't care, she backed them up without caring to find out about my enquires. She was so cruel in her answers and dismissive when I explained my despair situation and how unwell my pets and I were . I was left with not knowing what will happen with the money I paid in advance for my kittens vaccinations and their undone deworming and when I went in person to enquire she just came out of the room careless asked me to leave the practise because she was “too busy ” and dint even let me to explain they had hang the phone she just threatened with calling the police , humiliated me in front of the staff and saw me crying with no care.. I was polite in all my enquiries but her behaviour was totally out of place and professionalism .. I left totally depressed as I was in a limbo with no help for my mum cat and her kittens . All my pets who I had registered with them were left suffering the consequences of their outrageous behaviour and lack of assertiveness towards their costumers . I will never come back to this place . Their service was disheartening."

"You really feel listened to as a pet owner, highly recommended, friendly staff and well priced."

"Lovely place, lovely staff and the best care for our pets. Thank you all for being so lovely and caring :)"

"I had a really positive experience at Medivet Kentish Town when I needed an emergency appointment for my pet. Even though they were fully booked and short-staffed, they made time to see me, and I didn't feel rushed or under any pressure. Sadly euthanasia was the best option for her, but the staff were really kind and compassionate, and gave me time to say a proper goodbye. When we are ready to get another pet, I will certainly be coming back here."

"I came for a health check after adopting 2 elderly dogs without medical history. Despite saying there is no history which the doctor insisted to chase and download (?) I did not get any advice on basics like how to feed them, any supplements for elderly dogs, had to ask to check one of my dog's hips because I found out she's walking weirdly, I got the cost prediction for dental treat- but this was not a rocket science that their teeth are bad. I also said one of the dogs has blood in her poo, no information or further action have beed explained or offered. Just being treated as a random condition. Overall I felt super ignored as I felt like I needed to drag the information out of the doctor and all my questions came from out of curiosity, as since I adopted these dogs I obviously done some research. I may have as well kept asking google. Had to ask about their breathing- as this is the breed's very common condition that develops within ageing, the doctor did not even mention, again as a very common breed condition. I feel like if I wasn't curious she would have just weight them and keep insisting on getting the medical record- which does not exist(!) Also I have been charged £20 more than I have been told over the phone. Couldn't get the receipt just the confirmation of payment received. I feel absolutely awful about the way the practise treated my newly rehomed dogs. I think good vets should be asking questions not being asked them from the very beginning of the visit. I am highly dissatisfied. Spent £120 for letting me know less than I already knew being a worried owner of 2 rescues."