East Barnet Veterinary Surgery 1 Cat Hill, London, Barnet EN4 8HG

"I've been very happy with East Barnet Vets for the most part, however they've been contacting me since November to tell me my cat's vaccines are due but every time I tried to book her in I was told there was a national shortage of cat vaccines and they were still working through cats whose vaccines were due earlier than my cat's. The last time I called, a couple of months ago now, I was told to stop calling back as *they* would contact *me* when they were ready to vaccinate my cat. I called back today having not heard from them and was told they are back up and running but I shouldn't have been told they would contact me and they didn't know who had told me that, as all other receptionists had just been telling customers to call back in a few weeks. This means my cat's vaccine is now more overdue than it needs to be as a result of being poorly advised by an unidentified receptionist. Hence 4 stars rather than 5."

"I had to rush my beloved cat to East Barnet vets today. They fitted me in despite there being no appointments available. I have been a customer of this practice for decades, I wouldn't take my pets any where else."

"The vets are actually amazing and my dog has loved her time with East Barnet Vets, however one horrible receptionist in the practice lets the whole side down. Very aggressive no care for my ill dog. My dog should have been prescribed antibiotics for her infected ear but instead was made to buy a cleaning solution and was then being asked to pay for a new consultation. When I expressed concern the horrid receptionist replied take it up with the vet. My dog ended up at an emergency vet in distress instead. Have emailed twice for my dogs records and nothing."

"So glad I changed to this vets ! The vets are so kind and explain everything fully … they spayed my little Maltese puppy and couldn’t have been kinder … I felt much safer than I did with the previous vets I was registered with … Nothing is ever too much trouble for them"

"They treated my dog with kindness and fixed her dew claw. She was very excited on attending the vet and couldn't wait to get inside, until she found out she was the one with the appointment and not just visiting there to see other animals...lol"