Medivet 24 Hour Kensington 1-3 Gloucester Road, London SW7 4PP

"Excellent service from the vets and reception staff. We initially called on a Saturday for an emergency appointment as our dog was really not well. We had an appointment within two hours and the team were lovely. The vet was not sure about her problem but did a thorough check and asked other vets to ask give their opinions. They did various tests to try and identify what was a red herring issue! We returned a couple of weeks later for injections and wanted to ask a few questions as her issue was reoccurring. We a different vet who was equally excellent and gave amazing advice regarding diet and general healthcare. After this advice, our dog was completely back to normal. Would recommend this practice to anyone!"

"DO NOT GO HERE. They just want your money when you're at your weakest moment. I brought my kitten here a month ago, she had been vomiting and needed surgery to get a foreign object out of her stomach. They said they first had to stabilize her, as she was very weak. They told me the surgery was 4000 pounds and i had to pay a deposit of 2000 pounds. I did so immediately. Exactly 2 hours later, they called me and said my kitten had passed before her surgery. This review isn't about their treatment or the vet staff, it's about their billing and management. A month later, after getting over the shock, i realized that they hadn't even returned my deposit for the surgery or sent me a new bill for the 2 hours of ICU time. The deposit was for her surgery, which never happened. After i kept asking them about it, they said they wouldn't return my 2000 pounds, but they could return 209 pounds for 1 hour of ICU time. Which makes no sense, because she was in ICU for 2 hours. In that case, the bill should have been 418 pounds, not 2000 pounds. They continue to refuse to acknowledge simple logic. Absolutely mercenary and money-grabbing."

"This is a fabulous practice. Every single one of the vets are outstanding and helpful and so wonderful with my spaniel. I feel he gets the best care. When I had to put my retriever down last year, they were so compassionate with us both."

"This is posted on 15 October 2022. Amazing support (and rescue) and supremely attentive after-care for our pancreas-inflamed Spanish Water Dog puppy Pickles, just over a week ago. Extremely helpful and informative updates and feedback / follow-up from the vet team led by Polina. Can't recommend this surgery highly enough. Your precious furry friend is in great hands."