Innkeeper's Collection Solihull 2110 Warwick Road, Knowle, Solihull B93 0EE

"Absolutely superb place. Lovely friendly welcome, Beautiful cosy modern decor, nice menu, great canalside dining, spotlessly clean, well equipped rooms. Fantastic value for money 6 stars even cannot wait to come back soon"

"Despite some good points, overall we (my wife and I in our seventies) were very disappointed with our stay. We arrived late afternoon and were checked in to Room 2 promptly and politely. There was no offer to carry our bags upstairs. The room was cold although the heater was on and therefore not inviting. The refurbishment was successful; the room was clean, fresh with a very nice washroom. However it was very small and cramped. It was hard work shuffling between the bed and the walls unpacking our bags and working out where to put everything during the process. We turned up the heater and the room was pleasantly warm when we returned to it at about 11pm. We'd booked in for dinner but after being seated found the restaurant too cold to be comfortable (in spite of specifying a warm position when we booked online). The menu was very disappointing too so we reluctantly decided to leave and eat elsewhere. The bed was very comfortable and we had a good nights sleep although sound insulation leaves something to be desired. Breakfast was included in the price. Amazingly there was no cereal available which was all I wanted!! I still can't believe that they serve breakfast without a choice of cereals. I chose Egg Benedict. The eggs were nice and well cooked but the bread was dry and the mayonnaise unpleasant. My wife chose fruit with crème fraise. It was only when her breakfast arrived that she was told that they were out of crème fraise and no yogurt was available either. Oh dear! In summary the room was just about acceptable but the restaurant and food was a massive disappointment. Sadly, we won't be going back or recommending The Kings Arms to friends or family."

"I booked the Innkeepers lodge mid last year, and was somewhat concerned at the reviews that were being posted, so i was slightly nervous during my journey to the hotel. Thankfully, my fears were misjudged, and i have to say that the entire stay was pretty much perfect. The staff were extremely welcoming, even though the Pub was very busy when we arrived. The room was outstanding (recently refurbished) and the standard of cleanliness was excellent. The bed was comfortable and a very quiet night. We had dinner in the Pub on two nights, both meals were excellent and the service was fantastic; particular mention to Bailey, a very pleasant young man and well deserving of employee of the month!. Breakfast was also very good, and Gayle looked after us extremely well. The best scrambled egg i have tasted in a long time!. Nothing was too much trouble during the stay, and after a very busy and tiring day at the NEC, it was good to return to comfortable surroundings!. I don't normally recommend accommodation to my friends and colleagues, as standards can slip so quickly, but for the King's Arms, i'll make an exception!! Looking forward to a return visit soon!"

"This was our second visit, but... Rooms way too small for a couple to have a comfortable stay. Walls between rooms too thin, could hear next door conversations etc. On first night, bar staff very surly and not at all welcoming when checking in. Basic beers had run out (bad bar management considering the season). We booked a table for 7 (reduced to 6) on Boxing day night for 7:30pm. On arrival, most ingredients for the meals required had run out had to keep changing our order; bad kitchen management considering the season. Meals arrived late. We were glad to leave!"

"Newly and beautifully renovated with a wide range of vegan options. Top quality food although serving ice cream in a saucepan seemed an odd choice!"