Genting Hotel Pendigo Way, Marston Green, Birmingham B40 1PU

"Great stay at the Genting. I was lucky enough to pick a night where the hotel and indeed the whole shopping complex was very quiet. The staff were all friendly and helpful, nothing was too much trouble. Liked the big bath sheets, so much nicer than having to wrap 2 separate towels around yourself like at some hotels. Bed very comfortable and shower water pressure good. Alcoholic drinks were fairly priced and the breakfast was very good. I had a massage in the morning which was very good also. Only negative is that the TV was only standard freeview TV channels no option to buy a movie or log in to my Netflix."

"This hotel used to be one of my favourite places to stay we have celebrated many event such as birthdays by staying there and have gone to just relax for the night. However after my most recent experience I would never stay there again. Upon arrival at the hotel we asked how the spa worked, knowing it was subject to availability and reception informed us that we should just go down at 6. However when we went to the spa 6, we were told there was already a waiting list as people had been ring though earlier, as the spa had asked reception to tell the guest to ring through. After comping to reception about this we were let into the spa but the experience was ruined. We were checked into a room with an adjoining door which was not sound proof, meaning we could hear the people next door at 12am, 2am and 7am as well as the questionable tv choices. When we reported this to reception they rang the room which just restored in us having to listen to their phone ring while we waited for them to finish. I have written to the genting hotel to complain however they just thanked me for the feedback and stated way this was perfectly justifiable."

"I got checked in by Amelia, she was very pleasant and helped with an questions I had. The room was nicely presented, bathroom was lovely. I paid extra for the signature package and the hotel made the room look lovely! The room comes with your basic iron, ironing board etc. Spa was really nice, wasn't to busy so could try all facilities. We paid extra for breakfast, It was okay it wasn't the best, due to the staff being very busy with guests from the hotel it was like you was waiting around for staff to ask what drink you wanted or food etc. Beds were comfortable and rooms are very quiet. For £160 a night, the room didn't come with bathrobes or slippers. For the price of the hotel and how higher the hotel is from your average 'premier inn' etc I would of thought these would come included with all rooms but doesn't with the signature rooms. Bathrobes are £15 per person!! I would of thought due to having a spa the bathrobes would of came with?? Also. didn't have a pleasant view from the room, we had the back of the hotel so could see a overgrown roof and the traffic on the right hand side. Breakfast wasn't the best. was waiting around for some time for someone to ask what hot drinks we wanted, coffee was very weak and unenjoyable. Juices kept going down very quickly so more waiting for someone to refill."

"Absolutely an amazing experience.lovely staff amazing resturants. We had a wonderful afternoon and tea. Spa is so relaxing. First time with my daughter. Will definitely go here again"

"Booked this hotel primarily for the spa. Checked in at noon, just to find out the spa wasn't available for our rooms until 6pm. The "hot tub" wasn't hot, and only 6 people in the area allowed (often people sitting by the tub, not in it - supposed to be 15 min limit, but no clocks and no enforcement). The water features in the pool came on randomly, or not at all. The only great thing about the spa was Ellie at the desk. Very friendly and helpful. Getting to the spa late lead to a late dinner. Went to the hotel restraurant and was told we needed to go on our phones to make a reservation, even though there were plenty of open tables, just to find out none were available."