The Jephson Hotel 16-20 Warwick New Road, Royal Leamington Spa, Leamington Spa CV32 5JQ

"This place is lovely!! Had reservations from reading previous reviews but it’s great! Aaron on reception was welcoming, funny and informative! The rooms seem to have been upgraded with USB ports and the rooms are ace. Lauren is ace at the bar, she makes you feel welcome and you can have have a good chat, very friendly! Summer looked after us well in the restaurant! The staff should have a star award system to make their staff feel appreciated! Great hotel great people! Thank you for looking after us! Room is great, small but enough!"

"The hotel staff & food were wonderful!! The room was a little sad after a leak through the ceiling (had been patched but very obvious). The building is old & has character so that makes it hard to do upgrades. Everywhere was lovely & clean with nice decor & accessories & as I said the staff were all lovely & so was the food (& certainly not overpriced)!"

"On arrival the hotel looked really nice and on entering the reception area was welcoming. The dining room and relaxing area were all lovely. However on entering the corridors to the bedrooms it was clear that the hotel was showing signs of aging and maintenance needed. The corridors had a drainage smell about them which was unpleasant. The room was nice however ours was very cold and the radiator wasn't working. We did report it to reception and they got somebody to the room and rectified the fault immediately. We were told at reception that there was an offer on that evening of a curry and a drink for £15 or bar snacks. On asking for a menu for bar snacks we were rudely informed by the dining room member of staff that they didn't do bar snacks and what did i want? i asked for a menu and was informed that was all that was available, no bar snacks and i could pick something off that as that was all that was available. We were not offered curry or a drink even. She never returned to take an order. we spent a lot of money in the bar that evening and ate peanuts and crisps. On arriving for breakfast we were coldy welcomed by a member of staff who took our room number and didn't even say help yourself to any table and here is the breakfast area. She just left us to our own devices. Two members of staff, miserable, unhelpful and quite clearly did not take pleasure or enjoy their job."

"Stopped here a couple of times and always had a nice quiet and comfortable stay. The hotel is clean, tidy and relatively well kept. The rooms are clean and adequate for a couple of nights stay. Staff are OK here but need to be a little more attentive perhaps especially on the check in desk. About a 15 minute walk into town with a decent amount of parking at the hotel, I'd definitely stay here again."

"Nice enough but I think the AA 3 star rating is quite optimistic. Door handles on main and rear entrances felt sticky/tacky which is not a great first impression. Very limited shelter from the weather at front and rear entrances, which are also the designated smoking points. Wheelchair users should note that access is only via the rear carpark (which has a different postcode to hotel) and this is not obvious or signposted from main entrance. The fully glazed doors are also quite heavy and open outwards. No outdoor seating or other covered areas. Main inside areas were spacious and clean but reception desk is not obvious from main entrance as it's toward the rear of the ground floor, down some steps and obscured by a wall. Staff were very helpful and in good spirits and the restaurant's 'Oberfuhrer' was curt but softened after a while. Room was clean and tidy with blackout curtains, good lighting, plenty of sockets and USB by the bed. Double bed was made up from two singles and had an uncomfortable ridge down the centre. Luke warm water from aerated bathroom tap and shower was less than impressive, poor pressure and never really got hot. Evening meal was fine but breakfast was unimpressive. A good selection of cereals, pastries, juice, teas and coffees but cooked food was barely warm, not hot. The lone server struggled to keep up and several items were in short supply. One exterior fire exit was completely blocked by a parked car from Saturday afternoon until Sunday morning but as there is no record kept of guest vehicles no action was taken. As a final note, the strange offer of ice lollies for sale in the gents toilets failed to whet my appetite, but each to their own."