Best Western Plus Birmingham NEC Manor Hotel Meriden 127 Main Road, Meriden, Coventry CV7 7NH

"Wonderful experience, quick check in, friendly staff, room was as expected, breakfast was top notch all you can eat and they even have a Marco Pierre Steakhouse as the main restaurant which is good for steak lovers. The perfect commute to and from the NEC as this was the main reason we stayed."

"Met family in the bar fir a small reunion. My husband is disabled and uses a wheelchair. I parked in the disabled parking bays at the back of the hotel. The slope down to the entrance has 3 steps at the bottom. The doors are not automatic so this entrance was totally out of my ability to manoeuvre his wheelchair. I had to push him all the way round toothed front of the hotel which has a flat more accessible entrance but no disabled parking bays???? please explain the logic of this. We sat directly by the entrance, a family of 10. Every time someone opened the door the wind howled through. The outside door was open so we shut it which made our seating area much better, however the air conditioning was on full blast so we asked the bar staff if they could turn it down, they said yes but didn't actually do it. The outside door was opened again and a member of staff was walking by so we asked if they could shut it but they said that management wanted it left open. We suggest management sit by the door in the bar to see how uncomfortable this makes that area"

"The sight of the building on arrival gives hope that this will be a really nice place to stay. Walking upstairs from reception I started to have my doubts, as the carpet has worn right through in places. The directions to the room were simple, "Up the stairs". The reality not so. At the top of the lovely open sweeping stairs there are a couple of doors, both labelled, probably leading to function rooms. There are no signs to direct anyone to rooms, just a passageway tucked round a corner. Following the passageway there are some rooms then 2 more doorways, one labelled for rooms, but not my room, the other unlabelled with more stairs visible. Up the stairs there's another door and finally here is the corridor to my room. The room itself looks very nice, though little things hint at cheapness and corner cutting. The best example being the kettle for the hot drinks, sitting on a specially designed shelf, but they're not matching, and the kettle base sits precariously on a shelf that's already sitting at a strange angle. The room was clean and tidy, and the bed comfortable, but I didn't sleep well due to the constant noise outside the window. It seems I was right next the extractor for the kitchen or boiler room. After the bad night's sleep, I was looking forward to a wake up shower, but not possible. There was a serious problem with the water pressure, causing the flow to fluctuate continuously, and the temperature to go from scolding to freezing every other second. I mentioned this at reception checking out, and another customer said they had the same problem. The staff did offer me another room to shower in, but I didn't have time. I expected better..."

"The Triumph Bar was fantastic because the staff were brilliant. Paige and Laura were a fantastic team behind the bar. Lone female staying and they made me feel welcome and made a point of coming to me to serve me drinks. Lovely warm welcome."