Brandon Hall Hotel and Spa Main Street, Coventry, Kenilworth CV8 3FW

"Wonderful spacious, clean and comfortable room, Roxanna on the reservation line upgraded me for free! The room included 3 soft beverages a mars bar and a wide varieties of teas and a coffee machine. Nice large TV too. 3 course dinner was gorgeous. Good quality food with a touch of luxury. Ice creams were delightful. Breakfast was good with a nice range of English breakfast, cereals and coffee machines. Staff friendly throughout, faultless customer service even when problems arised. Could only recommend!"

"The majority of staff were very friendly, sadly a couple were not at their best. On arrival I was told the restaurant doesn't take bookings at check in but when I booked I was told that was the best way and the website also says to book. When I said this all of a sudden a few different options became available. The lady on the counter just seemed to want to get us through quickly which was strange as there was no queue, the rest of the info she gave me was rushed and unclear I returned later to double check with someone else on the front desk. It was a birthday present for my wife 2 nights away kid free looking forward to the spa which doesn't actually exist, there is a mini leisure centre on the grounds (not connected) that you can use but does not have spa facilities except a sauna and steam room. We were told the spa services (massages etc) were only available at restricted times at weekends but when we arrived it became apparent it was not available at all. The pool is in major need of updating the showers are rusting and falling apart and the set up almost took an eye as I entered the changing room as a bench with hooks is straight in front of you (pics included), the steam room is full of holes and a rusted vent struggles to stay warm, the sauna was actually quite good and was at a good temperature. The room (101) was very disappointing, we paid for the upgrade to a privilege room which looked nothing like the online photos. The included stocked mini bar had 3 cans of pop a bottle of water and a mars bar. Basic Nespresso machine and only 2 pods with no info how to use or which pods they were. It did have a nice TV with no remote, the concierge was able to get us one though. The room was very dated and could do with a makeover along with the 1970s bathroom, the only toiletries provided were a small tub of shower gel. The restaurant was a mixed bag, the food was excellent when it arrived correctly, my starter was wrong and my wife's main arrived (Xmas roast turkey) missing its gravy. Whereas the food was very nice the price for what it was is not, very overpriced. Breakfast was a pretty standard hotel buffet, 2 coffee machines but 1 was broken both days we were there. Other things to note would be the bins around the hotel were all overflowing including the dog waste one not far from the main entrance"

"Had a lovely relaxing spa weekend with my best friend and Son. Breakfast and Evening meal on both nights. Made full use of the leisure facilities. I was there for my Birthday Weekend and all Staff very helpful nothing was too much trouble went above and beyond. Lovely setting. Room was nice. Will definitely be returning Thank you for making my birthday memorable"

"Had a lovely relaxing spa weekend with my longest best friend. Evening meal was delicious. Breakfast also great, good choices. Had the most amazing full body massage with Areeni….I have never had such a great treatment and wished I lived closer as would definitely book in again. Staff very helpful in my opinion and nothing was too much trouble. Lovely setting. Room was nice. Only criticism was that the pillows were too firm for us."