DoubleTree by Hilton Coventry Paradise Way, Walsgrave on Sowe, Coventry CV2 2ST

"Checked in and the reception lady wasn’t the friendliest but was alright at the end. We did get two chocolate cookies which were the best thing I’ve ever eaten! And we did get an upgrade to a deluxe room so shouldn’t complain. The room was immaculate, bit old fashioned, but very very clean which is the most important. And the bed and pillows were amazing! Breakfast was bad. The croissants and juice were fine, the rest was awful. Been out too long and lots out as if expecting people, when no one around. Not what you expect from Hilton. Swimming pool was ok, nothing amazing but did the job. Steam room wasn’t that great but they rarely are in these hotels. All in all not a bad stay, just not great."

"I came up for the Crufts weekend and had a bit of a fall outside. Broken leg and ankle…. A massive thank you to Shaun (night manager) and Wing (health and safety) for looking after me until the ambulance arrived and taking care of everything I could no longer do. Thank you for looking after my son and dog until my wife managed to get up to Coventry and thank you for helping us out with absolutely everything we needed. You guys went above and beyond. The hotel and food was amazing and my wife really enjoyed the swimming and health centre. Would definitely recommend and most definitely stay here again. Lee"

"Arrived at about 6.30pm to a big smile and welcome from the lady on reception, Beverly. Checked in and offered a room, which after we found the bed springs really noisy, Beverly promptly offered us another room so we moved. We later had a few drinks in the bar which was very limited as they had run out of two or three beers from the pump, I had a pint of Stella which I returned as it was totally flat, the replacement wasn't much better, I then opted for a pint of pale ale which can only be described as poor ale, terrible. You do need to look after your beer better especially at the prices you charge. The breakfast was very nice and plenty. Overall the stay was very nice, the rooms need some love but otherwise very nice, and whatever you do keep hold of Beverly she's your main asset."

"The hotel itself was very nice and the reception staff helpful and pleasant. The room was a good size and provided everything that we needed, and the bar area and conservatory modern. We had an enjoyable afternoon tea on arrival. There is a really good entertainment and dining complex over the road within easy walking distance. The biggest let down was the health club. One of the reasons we picked this hotel above others locally was that it had a pool, jacuzzi, steam room etc, which we looked forward to using. However the facility was in desperate need of refurbishment, every single piece of mastic in the changing room and by the pool area was discoloured, patched up, with many areas of black mould, the tiles were shabby, cracked and changing rooms generally grotty. If you don't plan on using the health club the hotel is great, but don't let it be the deciding factor, we stayed in about 20 minutes and wouldn't use it again."

"Stayed here for work and the hotel couldn’t have been any better, the room was spacious and clean, there was a free gym and pool on site as well as a bar and restaurant. I’d had to book two nights but hadn’t been able to book consecutive due to works system but the staff ensured I had the same room both nights and just updated my keys the second day. Will definitely stay again when next in the area!"