Girlington Pharmacy 197 Girlington Road, Bradford BD8 9NS

"have been a customer of this Pharmacy since it opened as it is attached to my GP practice. I have always found them to be professional and most helpful going above and beyond to assist me. They have always been there with great advice and I couldn't fault them only praise them, until today. I collected my repeat prescription 10 days ago and to be fair put them to one side as my medication was prepared for this week. When I came to prepare my medication for the following week and needing to start the new packs of tablets I found one of the boxes of tablets did not hold the correct number of tablets. I immediately rang the pharmacy to explain the situation and was advised I had been given a part pack. I was advised to return them and they would replace them. I went to the pharmacy explained why I had come. The pharmacist spoke to me, questioned me then left me, another person then came to examine the packets and question me, I felt totally humiliated as this took place in the centre of the retail section. I got the feeling they were of the opinion that I had had the tablets. I assured them I understood they had to check things but equally I expected them to believe what I was saying. Due to the treatment of myself in the Girlington Pharmacy today I went straight into my GP and requested that future prescriptions be sent to another Pharmacy, I will no longer be using Girlington."

"Probably one of the worst pharmacy I have been to. Rude staff with absolutely zero manners. If they don’t like their job they should do something else. If I could have given zero stars i would."

"It has been a great experience. Respect for the clinical pharmacist, Mr Habib. He was concerned for me as if I were his young brother."

"I visited this pharmacy due to an error on my surgery part for changing my pharmacy nomination which I was unaware of. I had ran out of my medication and although it had been requested my medication had not been issued by my surgery, I then had to pay for this medicine as due to bank holiday it would mean that I would be without it for five days. Its not about the payment or refund as this has now been dealt with my own surgery but Long story short I was dealt with In a rude and derogatory manner where a remark was made to assume my ethnicity and background and to assume I don’t have a valid exemption and to assume I am a free loader. I was so shocked at the pharmacist knowing that there are people of colour working there and to know she was training new workers at this pharmacy which she mentioned she is training them, that she had made a remark in a very loud voice and disrespectful way like I didn’t understand or lacked capacity to understand her. The moment she spoke to me her behaviour stayed that way she kept staring at me in an intimidating way. I was astonished at her comment that she is training members of staff and whilst under her training alongside a colleague who stood there and who works there this was said and heard. She spoke to me raising her voice, kept cutting me off and disregarding me, her demeanour was very curt, she had not even asked me the reason why I was there or how she could help but came straight up to me at the counter to voice her opinion. I Was not given a chance to explain. In the end of it I was so appalled and disgusted that such unprofessional conduct had took place. I cannot imagine how this person may have spoken to others or her staff before me or after me in that manner. She seemed very unhappy to serve me as her mannerisms showed she was properly annoyed with me. I have a medical expedition and thus do not pay for my medication and it is not by choice that I have this illness, I also work which has no bearing for her to just assume that I’m sat claiming free prescriptions. The disgusting remark made to me by this person who did not acknowledge with in the way she spoke to me nor felt she had said anything wrong. Absolutely disgusting and racist member of staff employed here. Pharmacists and pharmacies owe a duty of care to their customers to prevent harm just as a doctor owes a duty of care to patients and what is concerning is that if this rude member of staff has spoken to me they may do so to others in this manner as well. I would give it a zero star if I could!!!! Very upsetting."

"This pharmacy is an absolute DISGRACE! A family member has visited this pharmacy today. and was spoken in such a DISGRACEFUL, UNPROFESSIONAL, RACIST manner, making a derogatory mark implying and assuming family members ethnicity and background in such a racist manner. all the while raising her voice, staring down in a intimidating way. This is an absolute disgraceful pharmacy. Pharmacy and Pharmacist have a duty of care to prevent their patients, just as doctors have a duty of care to their patients. If I had to rate this pharmacy i would give it a ZERO"