Coventry university Medical Centre Jordan Well, Coventry CV1 5QP

"Definitely a one star because the receptionist thinks she is the Doctor. Even after saying I was ill for some time she is saying that it's nothing serious and wanted me to drink fluids and get rest, as if I didn't already know that. It's pathetic to see when a person doesn't do their job properly."

"I called for an emergency appointment at 8am, was supposed to be arranged a phone call with the nurse for 4:10pm. But they didn’t call me back. Poor arrangement and attitude. Won’t trust the university medical center anymore."

"The rudest receptionists I have ever encountered. I avoid this practice as much as possible as they always have the most unpleasant attitudes. They shouldn’t be allowed to speak to patient how they do. The nurses and gps are okay, but the overall standard of care is pretty poor, especially once you’ve had to deal with their awful front of house. Avoid at all costs if possible!"

"Early morning appointment with Nurse Faith - so bubbly and welcoming, she made me feel at ease for my first ever smear test ! Just want to acknowledge her hard work, realistic advice and warm presence, keep it up !"

"The GP service is terrible. I had a knee injury in September. The GP told me it is MCL, a Mild injury. After four months, they are telling me that it is ACL (high-grade injury). The report says it is an unexpected significant finding (meaning misdiagnosis). The most terrible part about this is, they haven't told me what should and what I should do now, what sort of precautions I should take in my day-to-day lifestyle, etc. I was communicated about this on a 5 minutes phone call. The GP did refer me to an Ortho, but god knows how long is the waiting time and what are the things I should do until then to keep my leg safe. I also had a pretty bad experience when I approached them with my mental health problem. When I first discussed my mental health issue, they gave me an hour of the appointment. I stepped in and started talking about my mental health after giving myself a lot of courage. But then towards half through the appointment, the GP suggested, I come back the next day. When I showed up the next day, the GP told me that he thought he gave me a phone appointment and he forgot that he requested me to bring him back a filled form (screening test). Then, I had to explain him again everything and then he just told me, I have two issues. For one of the issues, he would just suggest me some tablets, but at least according to the latest NHS advice I should've been referred to the counselling first before the pills. Regarding the second problem, according to the advice on the screening form, I must be referred to a specialist. But, he simply denied referring me to the specialist because the waiting time is three years. He just told me there is no point in referring you to the specialist now due to such a long waiting time. Finally, I asked him this question for which he didn't give me an answer. I asked him, "I told you I have two problems. You suggested pills for the one problem and you told me there is no solution for the second problem because of the lack of medical support. In this case, is it possible to solve problem 1 with pills without treating problem 2? is it even possible to cure problem 1 completely without even treating problem 2?" He had no answer, but he still thinks it is a good idea to suggest me pills for 6 months which has potential side effects."